Customer ReviewsforClearChecks

I used ClearChecks recently to conduct a background check for a nanny that I am hiring. I paid $69 for a comprehensive check that includes Federal records search. A few hours after my applicant submitted their info, I got notified that all their data was Cleared. However, the applicant called me to let me know that accidentally they entered the wrong information for ***. (They ended up copying their phone number into the *** field).I contacted customer support and explained that the applicant made an error - but I was surprised that the system Cleared it. They then informed me that they just do a *** trace without verifying whether it matches the name and address of the person submitting the info. So in fact, you could enter any random *** and still get passed as long as the *** is valid. This makes me lose trust in the validity of their verification process. I have worked on KYC products in the banking context. If there is a *** mismatch - the practice is to ask the user to enter the information again. Regardless, you shouldn't be getting a Clear report for an invalid ***.Secondly, I requested customer service to let the applicant run the check again with the correct info. They refused to do so, and asked me to purchase another background check report. The customer support rep was **** and unhelpful - and didn't really engage in actually resolving the situation. What surprised me more was that this person is the head of customer support at the company. I wouldn't use this company again for background verifications. There are several options out there and they don't deserve your business.

We do not market an SSN trace as a KYC product. We do flag mismatches in reports; this report included. We give the candidate 2 opportunities to enter their SSN on the application and they must match to be able to submit. We offered a discount on a new report as we incur costs on every background we run. We are sad to see an unhappy customer. 

If I could give less than 1 star, I would. IF you need a background check done, do not use Clear Checks! The have terrible turn around times, and the worst customer service I have ever experienced. *****************************, the manager is completely unhelpful and rude. They just want your money and have zero interest in providing results. In a world with an employee shortage and everyone is experiencing a hiring crisis, waiting more than 5 days to provide results that *** not even be accurate is impossible to work with. I immediately regretted my decision to use their service and want to make sure others are aware this is a terrible company.

This customer expected instant turnaround times on a county criminal background check. ClearChecks makes very conspicuous the average turnaround times for our background checks. 3-5 business days is average with some returning faster, others slower. This customer reached out to numerous agents at ClearChecks hoping for a different answer. When we made very plain the disclosures, the customer did not like the answer therefore complained. Consistent answers were provided. Further, our Terms of Service make it very clear that when an application has been submitted by a consumer, the background check cannot be refunded. Again, this was not satisfactory as the customer did not read the terms. 

Nothing that showed up on this report was accurate. The information that should have been there wasnt there. Worst background check company ever. I noticed they are based out of ***** as well. They are 4 hours ahead of Eastern Standard Time.

We have no operations, directly or indirectly, outside of ****************************. We have no customer with this name or email address. We are either being confused with another vendor or this is a fraudulent review. 

My son filled this out. He received a pdf copy of his digital signature which the time was 4 hours in advance from EST. These are obviously being out sourced through another country. Dont use this company.