ComplaintsforLa Favorita, Inc
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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought 2Vegetarian Breakfast burritos at ******** BOTH of them had nothing but potatoes and BACON. I am a strict vegetarian and will get very very sick. I found out AFTER I took a bite. THIS IS ABSOLUTELY UNACCEPTABLE more so because their other complaints from 2022 are for the EXACT same thing. I want a refund. Also they should pull ALL these burritos from the store because someone could get VERY sick from this. This an absolutely ridiculous oversight and dangerous.Business response
01/22/2024
1/22/2024
******************
CO 80216
************
************************
CC: Better Business Bureau
************
Resolutions Coordinator
*************************************
Subject: Acknowledgment of Your Complaint #********
Dear ******************,
I hope this letter finds you well. We sincerely apologize for any inconvenience you may have experienced regarding our vegetarian burrito.Your feedback is of utmost importance to us, and we take your concerns seriously.
Please be assured that we are actively investigating the matter to identify the root cause and prevent any recurrence in the future. Our commitment to customer satisfaction is unwavering, and we are dedicated to resolving this issue promptly.
In the meantime, do you have the date and lot number from the burrito you purchased? Receipts?
Once again, we apologize for any frustration or inconvenience this may have caused. We appreciate your understanding and the opportunity to address your concerns.
Thank you for bringing this matter to our attention.
Sincerely,
La FavoritaCustomer response
01/27/2024
I don't have the lot number. I don't think I have the receipt anymore....but it will be in my shopping history on the grocery app. Will that work?
J
Business response
01/31/2024
Greetings ********************,
Yes. Anything you may have would be helpful.
Thank you
Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had the same issue as someone below. I purchased two vegetarian breakfast burritos at King ******* and one of them appears to have been mislabeled because it (1) has a meat substance in it (bacon?) and (2) has no cheese. I made the second burrito to confirm I wasn't confusing potatoes for meat and the insides were exactly what I've come to expect from this product (potatoes and cheese, nothing resembling meat). The web doesn't seem to have any contact info for this brand, although King ******* gave me a store credit. I am nervous about buying this product again. I've been made whole already, but would appreciate it if they were more careful about this in the future.Business response
04/10/2023
Our sincere apologies to our customer. Please be assured that we have taken the necessary precaution to prevent this from re-occurring.
Thank you so much for notifying us.
*****************
Customer response
04/18/2023
I'm satisfied with the business's response (no. ********). Thank you.Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a package of burritos.. They were moldy. When doing the return i noticed the word recall on the screen.. After getting home i tried to contact the company and let them know that kingsoopers is still selling the burritos.. There is no way to contact anyone for the company. None of the numbers work and hardly any social media to contactInitial Complaint
04/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought their Vegetarian Burrito on 04/06/2022. I finally decided to have it for lunch on 04/08/2022. I am a strict vegetarian there is NO meat in my diet. As I am eating it I find pieces of meat in the burrito. I was suspicious and opened it up and lo and behold it was filled with meat. I have severe stomach issues if I consume meat and I am very upset. This is a horrible business practice and I am not the first one to complain about this. Others have found pork in their burritos as well and I am beyond disappointed. None of this is listed in the ingredients either so I would have No way of knowing.Business response
04/12/2022
4/11/22
Customer information:
***************************
3501 *************** Apt 180 *******************, ** 80525
Daytime Phone: **************
E-mail: ***********************
Dear *************
La Favorita appreciates the opportunity to respond to the confusion regarding the Vegetarian Burrito. La Favorita maintains a very stringent Food Quality ***** Plan.
Regarding the vegetarian Burrito, the potatoes inside the burrito resemble chunks of meat but are in fact diced potatoes. We do not use dice pork in any of our products. La Favorita is confident that this is an honest confusion of facts and we would not use pork in place of potatoes.
La Favorita sincerely apologizes for any inconvenience this issue may have caused. Be assured that La Favorita Vegetarian Burritos do not contain meat.
Sincerely,
La Favorita
Customer service.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.