ComplaintsforAckerman & Sons, Inc.
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Complaint Details
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Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In 2019 Ackerman and Sons refinished two large kitchen cabinet doors for $744. We recently noticed the finish had worn through near one of the k**** We sent photographs of this to ******************* at Ackerman and Sons. His emailed response was, "This would be technically out of warranty but bring the doors in and I'm sure we can work something out." We arranged to have them pick up the doors (at no charge). We then received a telephone call from ******** at Ackerman's stating the cost to refinish the doors would be $1,045. The *************** on the doors lasted over 20 years. Although not under warranty we think that Ackerman's should stand by their work and repair the doors for free. A finish should not wear off after three years.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.