Customer ReviewsforTransport America Moving Services

The first issue I had was they quoted me a price of $1798 after I explained I had located another local company that quoted me $1800. They price-matched and provided me with a pickup date & drop-off window of 7-14 days. As we moved closer to the date and time of pickup, I received another call stating they would need to go over my items and then requoted another price with a $700 increase, Upon the date of pick up I never received the 30-minute out call, so I called to confirm they were still headed my way. As I explained, I rearranged my day, in order to be present at pick-up other than my brother. They confirmed 6PM. I agreed to the 3 hours delay. The nice movers showed up, apologized, and loaded my things onto the truck. As the time approached the 7-day ***** I reached out to confirm things were still on track, and I was set to receive within the next week. Rep stated I was at the top of the to-do list and would receive my things within the 14-day window. It is now 2 days until that window, so I, of course, called to confirm I am still on track and all was well. The rep stated she was reaching out to dispatch to confirm the delivery details. Once I received the update call, the rep stated, "The truck that went out to my area left yesterday but was too full for my items, and I was next on the list." I stated no worries, as Friday is my window end date. The rep then begin to loud talk me and argue a window is not a definite delivery time frame and I was going to be alerted of when I would receive my furniture. I expressed my disappointment and she continued to what felt like make it my problem I then stated this is terrible customer service and I do not appreciate her talking over me very aggressively in a loud pitch. The rep then stated, "I am trying to help you," once again in an aggressive tone. At that point I decide to terminate the call because I am sure I did not deserve this treatment. This behavior is a reflection of this company and has left a sour taste.

If you are moving, save your multiple quotes and calls and just use Transport America!!! You will not regret the decision as you will have an excellent experience no matter where you are moving.

NOTHING was scraped or broken. Everything was well wrapped and protected. AWESOME COMPANY! Great pricing. Very professional.

If I was able to leave this company a negative star, it would be a -50. As they moved me from ******** to Indiana they scratched up my entire main level floor. Dinged up my walls going upstairs and downstairs were muddy shoes on the freshly clean carpets. One of the movers left a razor knife open on the floor with my two-year-old running around. I have videos and photographs of this entire mess. They claimed they were going to be at my location between 8 and 10 AM did not show up until 11 PM to 12 AM at night. Kept my entire family awake till 3 AM. This is the worst moving company Ive ever had to deal with never what I ever recommend them to anyone. I will be now getting hold of the news and reporting this to them for false practices as well. They refuse to take care of the paint that they ruined and refused to take care of the flooring to get it fixed as it is over $12,000.