ComplaintsforSticker Giant
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On November 19th, 2022 I placed an order for stickers from stickergiant.com.-address enclosed. I checked my credit card and the amount-$185.20-was immediately withdrawn from account(WHICH IS AGAINST THE *** TO BILL SOMEONE W/O ORDER BEING SHIPPED). I called Stickergiant.com on November 21 to ask why my order had not shipped, but I was charged. ****** answered the phone, I ask what's the problem, ****** stated Stickergiant.com couldn't process my order(BUT MY CREDIT CHARGE WAS BILLED). I CALLED BACK AND *** ANSWERED, I TOLD HIM HE BROKE THE *** BY CHARGING MY CREDIT CARD EARLY-he didn't seem to care.Business response
12/02/2022
Hi ******! Thank you for sharing your feedback with us on your recent order experience. We understand that we did not meet expectations around processing your order and meeting your expected shipping date.
In following up with our **************** Team, they did issue a refund for this order on 11/21/2022 due to those issues and notified you that it can take 2-4 days for this refund to be reflected in your bank account.
All orders placed through StickerGiant.com agree to our Terms of Service acknowledging which can be referenced at https://www.stickergiant.com/about/terms-of-service.
If you have further questions about this, please follow up with us at support@stickergiant.com or call us at ************ and we can connect you with a **************** Manager.
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Contact Information
880 Weaver Park Rd
Longmont, CO 80501-6024
Business hours
Today,7:00 AM - 5:00 PM
| MMonday | 7:00 AM - 5:00 PM |
|---|---|
| TTuesday | 7:00 AM - 5:00 PM |
| WWednesday | 7:00 AM - 5:00 PM |
| ThThursday | 7:00 AM - 5:00 PM |
| FFriday | 7:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.