ComplaintsforRocky Mountain Adventure Rentals, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On January 25 th and 26 th I rented a snowmobile for the day. So 2 days were rented. When I got home I realized they had charged me for 5 days! I called and was told that it was a glitch and I wasn’t the only one that was charged for extra days in the end of January. I find it hard to believe as each charge was a different amount, varying from $542 to $490 that this was not human error or intentional hoping no one would notice! I have been calling every day, and have had only 2 days refunded. Which means they still haven’t appropriately handled the situationBusiness response
04/03/2023
Hello
To whom it may concern. We have a 7 day cancellation policy. We are booked solid for most of the winter. We expect our reservations to be fulfilled. This customer had booked for multiple days in the middle of our busiest time of year. Had the customer told us we wanted to cancel even 24 hours prior we could have resold the machine he had booked. He canceled the morning of the rental and didn't not give us a chance to be able to resell this machine. Why should our business eat the cost of him canceling at the last minute? We have people calling all the time and we turned multiple people away who wanted to rent our machine because he had reserved it. In fact, this customer has gotten his money back without this complaint already due to the rules of the credit card companies. So long story short, our business honored the taken reservation and received a small fraction of the money due. We wish this person the best of luck in the future.
--
Clay B******
C.O.O.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.