ComplaintsforRecovery Village at Palmer Lake
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I stayed inpatient at this facility, and since then I have been receiving bills from them (expected), but they have not provided receipt for payment of my bills. I now do not know the total amount I owe, and they keep sending me bills when customer service has assured me that I have a $0 balance. I called them asking for receipt and acknowledgment that all debt was paid off. I was given the run around and transfer between two different people stating that it wasn't their job, and they could not help me. I kept getting transferred for 2 hours with no resolution.1. I need to know my total expected balance. 2. I need to know why when I paid off my previous balance ($609.75), I was then told I have a $0 balance only to have a letter sent months later stating I owe $259. I have not had any additional services from this company to warrant new charges. 3. I want my receipt for when I paid my original balance ($609.75) sent to my address and email.4. I want a letter stating my debt was paid to this company to my address and my email.5. I want a letter explaining why and how I incurred a $259 bill when I was assured by a company representative that my account balance was $0. This letter should include why the company was unable to send me a receipt of payment for my first payment of ~$609.75. I intend I file a FOI for my account information monthly balances from Dec22 - present and retain a lawyer if the company cannot resolve this issue.Business response
10/18/2023
While privacy laws prevent us from discussing any specific situation, our facility leadership and staff are held to the highest standards for patient care and safety. We thoroughly investigate any and all complaints or reported incidents, so that we can take appropriate action to swiftly address and resolve the issue.Customer response
10/19/2023
Better Business Bureau:I just wanted to let you know that complaint #******** was resolved. They contacted me directly and we were able to get the bill adjusted. Thank you for your help!
Best,
Brittany
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.