ComplaintsforBlack Kettle Ranch
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Complaint Details
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Initial Complaint
07/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid $495 for a 5 pack of horseback riding ******s from Black Kettle Ranch. **** elected to not provide 2 of the 5 ******s and stated she would issue me a refund by 7/15. I have not received a refund. She needs to refund me $198 in order for this issue to be resolved. I would not recommend this riding facility to anyone. **** is incredibly difficult to work with and allows herself to cancel ******s all the time but does not allow any flexibility for clients. (See texts. I asked one time if we could push a ****** back an hour and she elected to not proceed further with any additional ******s. She had canceled the last 3 ******s on me due to weather or illness despite the fact that she has an indoor arena that could have been ridden in.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.