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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have taken my car in twice they charged me $1000 each time to get my car running both times it never made it home. They do shoddy work spark plug wires not push down on my cap. No pride in the work whatsoever.Business response
10/02/2023
********************,
The two times you brought your vehicle into our shop it was not running. After each repair you were able to drive away. We appreciate your business and would gladly stand behind any work that we performed.Although there were some unfortunate and unforeseen problems that took place, we did our best to make sure you were satisfied before you left. We went out of our way working with ****** performance to get your sniper fuel injection system replaced under warranty even though it was past the warranty date and improperly installed by you. We also had to retrace and redo your work on the ignition system.When replacing the rear wheels and tires that were supplied by you one of our mechanics failed to notice that they were the wrong diameter lug nuts. This caused the driver rear tire to come off while moving it in our parking lot, damaging the rear quarter panel. When you came to pick up your car, we addressed the situation and agreed that discounting your bill $257.95 was sufficient to compensate for the panel repair. We apologized for the inconvenience and did what we thought was right. After you left and made it down the road the car stalled on you because it was out of gas. Calling the shop and threatening to kick everyones A** is not only unprofessional but unacceptable. This was out of our control and not our responsibility.
Sincerely,
Rowdy Performance And MachineCustomer response
10/02/2023
Complaint: 20660309
I am rejecting this response because: that was a total lie. They change the wheel on my car. Idiot put the wrong Lugnuts on if they were fault they took my car on the road and was driving down the road. When the wheel came off it didnt come off in the yard. Thats another lie theyre liars and they dont have a business license under ******************************************************************** check it there a BBB.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.