Customer ReviewsforFlow Right Plumbing Heating Cooling & Electric

We have had our tankless water heater worked on 3 different times, the third time **** told us that sometimes it takes three times to get something right. We were charged AGAIN for something they didn't fix the first two times. After asking to speak to the owner regarding payment we finally got somewhere, we paid for parts but we were refunded on the labor since they should have fixed this problem the first time. Fast forward to now, the hot water heater is not working again, with the same problem before. We scheduled an appointment for them to come back out and **** called and accused us of hard to work with and that we didn't pay our last ****, which we obviously did and were refunded money. I called and made a complaint against **** and received a call that he will not allow for Flowright to come back and work on our stuff. I would never use this company, because as a customer you will always be wrong and they are always right.

A new tankless water heater was installed in the home in December 2018, when the home was being built. On 5/16/2019 Flow Right received a call from *************** stating that the tankless water heater is not working and that it runs out of hot water. We sent **** M out to assess the customers concerns. It was found that the horizontal swing check valve was getting stuck causing the cold water to cross back into the recirc line. There was no charge on this service call because it was still within the 1 year of original installation. On 11/3/2021 Flow Right received a call from *************** stating that the tankless water heater heats up only sometimes and doesnt get super-hot. We sent technician ***** out to assess the issue and he performed a full service on the unit. The technician cleaned the vent screen and flushed the unit out with descaler. (Picture is attached). Tankless water heaters require a yearly maintenance that was not kept up with properly. We adjusted the water temperature on the unit as well. Customer was charged $403.72 which was paid for at the time of service.On 11/8/2021 Flow Right received a call again from *************** stating that the tankless water heater only heats up sometimes and doesnt get super-hot. We sent technician ***** out to assess the issue and he found that the pump had been air locked. The air was released for the pump and the water heater was functioning properly when we left. There was no charge on this invoice because it was a warranty issue from the 11/3/2021 service call.On 2/25/2022 Flow Right received yet another call from *************** stating that the tankless is still not working the way she feels it should after (2) other techs have been out there. We sent technician ***** out to assess the issue and he ran several tests for get a diagnosed that the hot water return line check valve was faulty and allowing cold water to pass back into the hot system. He cut out and replaced the check valves and installed a purge valve on the return line to bleed the air. He then rechecked water pressures and inspected for leaks. Everything was operating properly at this time. The customer refused to pay for the service call of $357.50 because they wanted to speak with a manager. Flow Right has a 30 day warranty on all service calls and that was up on 12/8/2021. This was a billable call because the customer didnt call their concerns in when the issue continued. Flow Right tried to contact the customer several times for payment on this invoice and when the customer was finally reached the stated We had our lives to run and cattle company to keep up with, we didnt think of calling you sooner. After further escalation to *********************** an agreement had been made that we would refund $262.50 of the **** back to the customer which they eventually paid. With the refund the customer paid a total of $95.00 for material used and wasnt charged any labor for the work performed on this service call.On 8/17/22 Flow Right received a call from the ****** stating that the tankless is not working the way it should be. Manager **** M, contacted the customer to make sure that all prior bills were paid for before sending a tech out to run a service call which would not be covered under warranty. When **** was getting with our accounting department to make sure the account was good to go *************** called in a customer complaint against **** M stating that he was Rude and condescending.Flow Right has a companywide policy of a 30 day warranty on service work. Anything that falls outside those 30 days is chargeable to the customer. Tankless water heater units have many components to check and if they are not properly maintained on a yearly basis many of those components can possibly go out at different times. If a system is maintained properly they will perform the way they are supposed to for several years.

I figured I would get a response just like this. The customer is always wrong with this company. I never refused to pay my bill, I specifically said I would like to speak with the owner before this bill is paid. If this wasnt a problem then why did the owner contact us personally? **** did not call to make sure we had paid, **** called and accused us of not paying and said he wouldnt come to our house because we never paid our bill. I have emails backing the conversation I had with accounting regarding the unpaid bill. The same problem kept occurring over and over again, we were never told about the warranty. This company can come back with whatever response they would like, but in the end, you as a customer will always be wrong. Make sure you read the reviews and complaints before using them. In my opinion find a local small business that actually wants to help solve the problem and not just take your money.

I would also like to add that the comment made above of us saying we had our lives to run and a cattle company to keep up with makes me really question the integrity of this company. That was never said in that sense. They obviously do not understand the aspects of what goes in to a cattle business. How disrespectful to even say something like that about a family owned business. Shame on you. This company will spin every word you say.