ComplaintsforUltimate Support Systems
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We were gifted a brand new keyboard stand earlier this year and one support bracket broke and could not hold a keyboard. We called a couple times with no answer and emailed them with no reply so this is our last hope. We have been purchasing Ultimate products for decades and this is the first time something failed. The support bracket is the CMP-485 SUPER CLAMP which we had saved the broken one and now can not find. Hoping Ultimate will see this and correct the issue by sending us a replacement clamp.Business response
08/25/2022
Hello,
A request for a warranty replacement was received by our Ultimate Support customer service representative on 8/3/22, and a reply requesting the information needed to process the service claim sent in return on 8/4/22. According to our records, we have not received a reply to our email asking for the information we need to take care of the issue. Our service representative said he couldn't find any record of a missed call or voicemail from Mr ****. We want to get him taken care of, but we need him to provide the information requested in our email to him dated 8/4/22 (attached).
Thank you.
Customer response
08/26/2022
Complaint: ********
I am rejecting this response because: I never received the attached email so it must of gone to spam and deleted. Can you kindly send it again and I will look for it in the spam folder if it doesn't come to my inbox?
Regards,
**** ****Business response
08/29/2022
We have sent an email to you and offered a solution to you, but your response tells me that perhaps you haven't received those emails either. We're trying to connect with you. Please call us at ************, or please provide us with a number to contact you.
Customer response
09/08/2022
Better Business Bureau:
Not sure what happened originally but since contact was made Ultimate has been very helpful in resolving and extending great customer service. Currently awaiting part replacement and I would like to close this matter with a positive feedback.
Regards,
**** ****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.