ComplaintsforAll Dry Services

• Initial Complaint

  11/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  July 7th 2022. I had a leak in my home and it damage my next door neighbor property. When I received the first bill it was 4000.00. I was ready to make payments. Then when they sent the invoice it had doubled without an explanation. I argued the bill and asked them why the bill double to 8000.00. I asked to speak to the manager and he changed it to 5600.00. He then asked me to go through a finance company and pay the bill that way. I was uncomfortable and declined. Then he told me that I would have to pay interest on the bill now. This was never previously discussed. I paid my first payment of which I could afford of 500.00 a month. While I was settle on this amount I was then told that out of the blue that I would have to now pay interest. They keep changing this bill as they go. I don't know what to do anymore. They came to my home and questioned me about my finances and try to figure out if I had money. They also left a on that cause more damage and later denied it.

  Business response

  11/25/2022

  Hi, 

  I'm sorry to hear Ms. ***** feels this way.   We have been in touch with her and have offered a number of alternatives regarding the emergency response we provided at her apartment.  The initial reason for the several invoices was that due to a misunderstanding with the building's super we were told that the damage for the neighboring apartment was going to be covered by their insurance. This was later not the case and the building confirmed that Ms. ***** was liable for damages to her neighbor's apartment and the building basement. So we proceeded to send her the invoices for all the work we did.  We reduced the initial invoice from ~$8,000 as she stated to roughly $6,000.  All the pricing was set following industry standards. It has not been easy to communicate with her, but we did offer financing through one of our partners.  In the interim she started making payments of $500 but under her own schedule.  All we are asking from her is to accept the terms we have offered and for her to start making payments on that schedule.  Happy to review the case with you or send you additional background. 

   

  Thank you,

   

  Manuel E. M******

  All Dry Services 

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