ComplaintsforBranford Fit Body Boot Camp
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Complaint Details
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Initial Complaint
04/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed up for a 6 week challenge that began on 9/20/2021. Immediately following, I decided to continue attending, for $44.67/week for 6 months. The membership was supposed to begin 11/1/2021 and end 5/1/2022 but due to a billing error on Fit body boot camps end, they did not begin my membership until 12/10/2021, extending my membership until 6/10/2022 without my permission. I have worked with them to change the membership agreement dates, but they are still trying to charge me $44.67/week for three weeks past my membership expiration through 5/20/2022. They are telling me there is nothing they can do about the billing because the contract states I have to give them 30 days notice to stop charges. However, I did not sign any contracts or membership agreements through them. I did not even receive a membership agreement from them until 5 weeks after I told them I wanted to sign up for a membership. The membership agreement was never signed by me so it is not a valid contract. Yet they are still trying to charge me an additional $134.01 past my membership expiration because of it. Please find attached the agreement they sent me. It is not my signature so it should not legally be considered a valid contract and I should not be charged past 4/25/2022Customer response
05/17/2022
Branford Fit Body Boot Camp and I have come to a resolution
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.