ComplaintsforCT Top Notch Tree and Home Improvement LLC

• Initial Complaint

  08/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  After reviewing a favorable BBB report, I contacted Neil C** of Ct Top Notch Tree services for trimming (no removals) of several trees in my front yard. We agreed to the price of $1000.00. On August 2nd he came to our residence, requested a 500.00 payment and began the trimming of some trees. He came back on the 12th to finish the trimming (or so we thought) and asked for the balance of 500.00. He did not finish the trees but asked that we allow him to leave his two vehicles in our yard and that he would return in a few days to finish up. Ten days later, he never returned to finish our trimming. When we contacted him, he said he was working on another job and would get back to us. So, after waiting for 3 weeks, looking at his trucks in our yard and knowing that he was already paid in full, we asked that he take his vehicles off of our property. He took the vehicles, never finished the job and does not have a plan to. We would like to have the job completed as promised.

  Customer response

  09/05/2024

  Please be advised that on Sept 4, 2024, Neil C of Ct Top Notch Tree Service in ******* ** has completed the tree trimming job as promised. 

  Thank you.

   

  **** **** ** ******

• Initial Complaint

  05/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On or around 4/14/22 my wife and I made a transaction with Neal C** of ct top notch tree and home improvement for 5 cords of unprocessed firewood for $500. Neal asked for the payment upfront. He said he would not bring all the wood at once but drop it off in intervals until 5 cords total was met. Between 4/14 and 4/28 he delivered 2 cords and that was the last we heard from him. On 5/17 I texted Neal and indicated we were ready for more wood. He replied by saying the when he cuts a big tree he will bring some by. I asked him when to which he replied "I dont know." I reminded him that we paid in full up front and we expected wood to be delivered in regular intervals. Firewood needs time to season before it can be burned for fall. Neal said we didnt agree on a specific timeline; I said we didnt agree to extend him an indefinite timeline since we already paid in full. I suggested to Neal to either commit to a delivery or refund us $300 for the 3 cords he still owes us. I did not receive a reply back which indicated to me he feels it is ok to take money but not feel any sense of responsibility to deliver. At this point I would prefer the $300 refund as the firewood he did deliver was subpar.

  Customer response

  06/30/2022

  ***** *************** ***************** ***** ********** **** *** **** **** ** *** **** ***************** ******** ******* **** *******  

  I am writing per complaint #******** against Top Notch Home improvement and owner Neil C**. Per your instructions, I would like to notify you that the complaint has been resolved. Mr. C** has made large length and round wood deliveries that before processing, I would estimate come very close to the agreed amount of firewood. Mr. C** reiterated that if after processing it is a short of the total 5 cords to let him know and he will deliver the balance. Regards **** **** ******* **

  **** **** **** **** *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩