Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
4 Orders forTANPhysic placed over the last 3 weeks. I would check w/cr cd used to find no activity. I then Order again and trijed using three different credit cards that a "Robert" said all were declined. Not true, I checked each card. Next try I used a debit card and Robert said it was also declined. My credit is excellent and money is in the bank. Can't explain why he didn't want to fill the order. Robert also discussed my supposed credit card issues without notifying me with another person - a frfiend who reccommend this product to me last year - who also had a problem getting product. i use this product to cover my very white skin as I have had several skin cancer opreations and try to avoid any sun exposure.
Business response
05/23/2023
Thank you for your interest in Tan Physics! We are so sorry to hear you are unable to place an order. We strive to provide the best customer service possible. However, we are not able to override the banks when they decline a credit card. Thank you, and have a wonderful day!Customer response
05/24/2023
Complaint: ********
I am rejecting this response because: First I would like to know if it's your practice to discuss my credit card situation with another customer as Robert did with my credit card.Now your company has three credit cards and One debit card number of mine. ***** ***** card was brand new and not set up properly therefore my first order with Robert was turned down. A replacement card from them Plus 2 other cards that I have used daily for years without any problems have been used in failed attempts ordering..Tried to place a new order with Robert only to learn both cards no approval. NOT TRUE When those didn't work I Was preparing to give Robert a debit card and he hung up on me . I immediately called credit cards. Neither reported any attempts for approval let alone turn downs. My credit is excellent. I like your product and can't understand where the problem is.
I was told NEXT order I placed with Mary had been approved on my credit card it would be shipped the next day. Never shipped.
NEXT order I place with Kathy #******* was approved and going to be shipped the next day. Never shipped.
Sincerely,
******* ******Initial Complaint
05/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered product, was confirmed, money taken out of account and then apparently returned. Questioned why? Told order was at facility waiting to be picked up y ****. Has been sitting for days waiting to be picked up. I have used previously and want product but need to know where it is and when I will receive. Keep being told same thing. Friends have been having similar issues. FrustratedBusiness response
05/22/2023
We are so sorry to hear you have not received your order. We have issued a full refund for it. Thank youCustomer response
05/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.