ComplaintsforSwedish Dynamics
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Complaint Details
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Initial Complaint
06/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi..sent them Money for a Turbocharger (800$)2$1/2 months ago ..I have all the records date, amount ,order # etc..Called them 2 weeks later too check on order ,, ph disconnected.. sent 6-8 emails inquiring about my order ..Asked for a refund or the item please ..Have continued to call and email .. no response..Have done business W/ them for years and spent alot of $$.. Would like my money back and let others know not too order from them ....They are still on website accepting orders..Business response
03/04/2024
We are in need of stipulating that this customer purchased an automotive part from our website and then demanded a refund without having his car taken to a repair shop as specified in our website's "Policy" pages. On 10-21-2022, we sent the folliwing request to this customer:"Your first step would be to take the vehicle to any ASE repair shop of your choosing for a mechanic's inspection." We had no contact from this customer relative to any attempt/s to meet these requirements for a mechanic's appointment, we therefore would not start an RMA (Return authorization) and thus any warranty potential for this item was voided.
Because this is was the first time this item received previous complaints over the previous 25 years, we suspected this customer was seeking free product or was a competitor.Customer response
03/07/2024
Hi ..YES I NEVER RECEIVED SAID TURBOCHARGER SO WHY GO TO SHOP..? ORDERED 4-16-23 .. ORDER # AB 1213 ..THE GUYS Name is (GARY K****). I SIMPLY ASKED FOR THE TURBOCHARGER OR A REFUND .. $799.95…ITS A TE-05 12B ( ********** ) TURBOCHARGER FOR A 1990 **** *** ***..Customer response
03/07/2024
Here is my order to **** Performance or Swedish Dynamics..NEVER PICKED UP MY PH CALLS OR SENT ORDER OR REFUND ..!..I HAVE ORDERED MY PARTS PREVIOUSLY FROM THEM….ALWAYS TALKED TO A GARY K****..Customer response
03/07/2024
Complaint: 20253696
I am rejecting this response because:
Most Recent MessageDate Sent: 3/7/2024 8:28:05 AM
Here is my order to **** Performance or Swedish Dynamics..NEVER PICKED UP MY PH CALLS OR SENT ORDER OR REFUND ..!..I HAVE ORDERED MY PARTS PREVIOUSLY FROM THEM….ALWAYS TALKED TO A GARY K****..
Sincerely,
**** ******
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Contact Information
83 Wooster Heights Fl 1
Lee Farm Corporate Park
Danbury, CT 06810-7548
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.