ComplaintsforBread From Heaven
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I feeli was deceived by the person working the cashier bcs I ordered a sandwich from their menu of ham, egg and cheese. I wanted it with mayonnaise and tomatoes. She charged me separately for these ingredients. I saw on the menu behind her a message that was under the sandwich menu that said all our sandwiches are served with mayonnaise, lettuce,tomato and ketchup. I told the cashier about it and she shrugged me off telling me her boss told her to charge extra. I tell her I’m not getting extra just what comes with in the sandwich. She tells me if I want the ingredients she has to charge me! I have my receipt of the extra charges!Business response
07/26/2024
Hello, firstly we apologize if the customer felt mistreated from one of our employees. We will speak with said employee and ensure this type of crude behavior does not reoccur.
As for the sandwich, all our sandwiches come plain and the customer must specify what exactly they want on it. At the bottom of the sign it states that all of those items are served “per clients request” and this is to avoid complications of allergies (especially mayonnaise) that many people have, thus each condiment and topping are an additional charge as they are not included in the base price.
We apologize for any misconception. We would be more than happy to refund the transaction.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.