3 Customer Reviews
Review from Radcliffe T
2 stars09/30/2023
My daughter's car had an ignition switch malfunction. Not only did they not have the switch available for order. We were given a 2 month wait for part and service. Then they suggested we take the car to another dealership further away from us. Not good!!!Review from Benita C
4 stars09/26/2023
The sales experience was top notch, however after the deal the customer service experience was less than. I purchased a preowned vehicle it was not a Mercedes on Aug 25, 2023, I had a 60 day warranty. The AC wasn't working I brought it back they had the dealership else where look and apparently did not do a proper assessment (thank god they are not working on airplanes) and fixed something else for 1500.00 needless to say the AC was still not working. Fast forward approximately 7 days later I'm driving down route 7 engine light goes on and the vehicle refuses to go over 36 miles per hour I had too put the hazard light on and record the dash board with the mileage and the speed. Spoke to the sales person I had it towed to Mercedes in Fairfield they had it looked at by the other dealership and concluded it was a transmission issue, I spent a lot of energy, time and money securing this vehicle. I bought this vehicle for my driving gig by this time I lost wages etc, I told the Mercedes of Fairfield I like the vehicle I will have my transmission mechanic do an assessment. I got it because it can only be driven in cool or cold weather. I waited for a call back from Ed trying to be a civil buyer since he told me he would get back to me. Two weeks went by I made a decision to fix the vehicle and I would like Mercedes to compensate me for the rebuilt transmission and the broken rear AC line, I sent an email and that was when I heard from the decision makers. I am shocked at the follow skills from this organization. When I purchased the vehicle there was little or no room for negotiation. Therefore why should I settle for a gift card less than the amount of the fixes, I have driven the vehicle 3x in 31 days I'm still under warranty of 60 days or 3000k miles. ******Review from Chris R
5 stars12/20/2022
I wanted to take a moment to share a recent experience I had with John M***** at Mercedes Benz of Fairfield. I was looking at a pre-owned **** ***** near where I live at the **** ***** dealership in ********** ******** when my son found a much better deal online at Mercedes Benz of Fairfield. I contacted John to see if the car was still available and it was. I decided it was worth the drive to Connecticut to purchase the car. What happened next is truly unbelievable. I contacted the salesman at the **** ***** dealership in ********** to let him know I had found a better deal. He was very convincingly congratulatory and pressed me for details on the vehicle. So, like the trusting soul that I am, I told him. (All this was via email) Within minutes, several people from his dealership were on the phone with Mercedes Benz of Fairfield trying to buy the car out from under me and they persisted all day long! They offered 10 grand more to cancel the deal with me and sell the car to them. They said they could be up with a flatbed that day to pick up the car. I found this out when I arrived at Mercedes Benz of Fairfield later that evening. When I got there, John had pulled the car onto the showroom floor for me and once the deal was done, took the time to go through all of the controls and menus on how to operate the vehicle. That may not seem like a big deal but keep in mind, this was an **** ***** Stelvio and not a Mercedes. He took the time to learn the menus and controls on a car he doesn’t normally sell and then teach them to me! He could very easily have told me that he had made a mistake and that the car was no longer available to get the additional cash being offered by the less reputable people in Wilmington. The entire experience was top notch and I would definitely make the trip again. John will be my first call. He is a credit to his profession. Thank you John and Mercedes Benz of Fairfield for your honesty and integrity.
Mercedes Benz of Fairfield Response
12/21/2022
****** Thank you so much for taking the time to send this over. I am truly pleased that John and my staff at Mercedes Benz of Fairfield delivered the best possible experience for you. Enjoy your vehicle and thank you again for your business!! Best, Brett D**** General Manager
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