ComplaintsforDeluxe Pool Services LLC
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
*********************************** We hired these guys to repair the tiles in our pool and then to reopen the pool and perform a thorough cleaning. After finishing the tiles they left the old cement trash and debri clogging out pool intake. Agreed that they will clean it up when re-opening the pool. They came by to open the pool, basically took the cover off and threw a couple tabs of chlorine and left. Didnt clean up the debris, didn't clean the pool filter and wasted a ton of our time as we stayed home on the days they promised to come by. We've been reaching out , but they keep saying they will come back next week when they have the proper tool and then don't show up again. They didn't finish any of the work they promised to do. We'd like for them to either finish the job or refund the cost. Any way you could discourage this crew from ripping other people off like this would be appreciated. I can provide photos of unfinished work and their text messages if you'd like. we paid 4100 for the tile work and 400 for reopening and cleaning the water and filter system.Business response
06/26/2024
Hello I have spoken to the other person this is involving no have agreed to finish the jobCustomer response
06/28/2024
***** ******* ******** **************************** ***** ******* **** *** **** **** ** *** ******* ********* *********************** ******** *** *** ******* **** ******* ********
Just wanted to confirm once more - they came back and finished the work and I spoke to the owner and we all understand each other now. In my eyes this has been resolved, so please let me know if I need to do anything else to close out this complaint as such.
Many thanks!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.