ComplaintsforMr Rooter Plumbing
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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Back in August, my sewer pipe broke, and Mr. Rooter came out to repair the pipe. On behalf of the regional water authority in *** ***** They told me they were coming back to fill the hole and fix my driveway with asphalt and to this day they have not returned they keep scheduling me and canceling and rescheduling me, and today they canceled me again, saying that due to weather, but they canceled me three times already and this has been since August 2023 I have a very large hole in my driveway and they cancel but won’t reschedule yet .Business response
09/26/2023
We have reviewed this complaint from the work we originally did on August 21, 2023. When we schedule to go back for paving, it is always weather permitting, as we cannot pave in the rain.
We have had such a rainy season, that unfortunately we had to cancel completing the paving at this home.
We have spoken to the customer this morning, and have rescheduled the paving for tomorrow September 27, 2023, weather permitting, so we can complete this job.Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 3 of 2023, Mr. Rooter instated a new brass tub& waste test tub. During their work, they damaged the light fixer and sink. I called on 1/31/23 to report the incident. On 2/10/203, Dave the supervisor came out and took pictures . Dave stated that he did see where the light fixer was cracked and he'd get back to me before the end of the business day with a solution. I called their office on 2/17, to get an updated and was told they will not be responsible for the damages. I am seeking reimbursement for the damages.Business response
03/21/2023
Hello Mr. *********,
I was instructed to email you our response to the above complaint, as we do not have access to our online account.
Please see below….
We went out to ***** ******’s home on January 30, 2023 and performed a repair to her tub. We replaced the tub and waste overflow (tub stopper), and tub drain.
On February 3rd, 2023 Ms. ****** called, and stated that we broke the light fixture in the bathroom. We sent the plumbing manager out to look at the light so we can find a replacement.
Two weeks after the repair was done to Ms. ******’s tub she called back on February 10th, and stated the tub stopper was not working. We sent the plumbing manager out to assess the issue with the tub, at which time Ms. ****** stated we cracked her bathroom sink. This was a new complaint and not part of the original complaint about the light fixture on February 3rd.
The manager took pictures of the sink and Ms. ****** told him that she bought both the sink and the light fixture at ******. The manager was able to find the sink but not the light fixture. We reached out to Ms. ******* and she agreed to accept a check for $75.00 for the light fixture.
The plumbing manager checked a few different ***** and finally found her sink, and we scheduled for the plumbing manager to go out on March 16th. Upon arrival, we gave Ms. ****** the check for $75.00 for the light fixture, which she accepted. We were going to replace the vanity at that time, and wanted Ms. ****** to sign something stating that due to the old caulk around the old sink, being in bad shape, we will be as careful as possible, but we are not responsible for any wall repairs. (Please see pictures)
She was on the phone and told the manager to just make the repair and she would sign after, and she was told we needed this signed before we did the repair. She refused and the manager left.
We did e-mail this to her, at her request, and we are still waiting to hear back from her.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.