ComplaintsforBest Friends Pet Care, Inc.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would like for them to take care of the hospital bill as well as a refund of his stay at the facility. He was there from June 20 - June 24. Upon pick up he seemed fine although not limping or in pain he was released with a simple report that he did good. As soon as he got home, we notice that his t******* was inflamed, red and oozing puss and some scabbed areas and that *** was not able to walk, he kept falling. We immediately called his Vet at ****** and was told to go ****** care. I called Best Friends within an hour of the same day and spoke with ****** and I was informed that nothing was wrong with any of the animals and that she would have the Asst *** and Owner to reach out to me the very next day. I also inquired as to who was taking care of *** while there and they indicated his keeper was **** and that he would call me too, I explained because I need the information to let the hospital know details to assist with his care. We proceeded to ****** Care where he was being treated and had to be kept for 3 days. During that time, I only got one phone call from the Asst *** who immediately stated there was nothing she could offer me, but she wanted me to email a picture of his testicles to the owner (she stated they use the industry standard for cleaning the kennels called REFRESH and maybe he got irritation from that), of course I could not explain ***'s inability to walk or his current condition since a picture would not be sufficient I asked would there be any reason why his caregiver has not called because only he would be able to clarify things for me to assist the hospital, she indicated it was fine for him to call me. Well from June 27th till current no one has reached out to me to assist me in giving any necessary information that would have potentially help with ***s care. The fact that no one called to provide information that could have been vital in his treatment angered me. They really showed no concern for his wellbeing.

  Business response

  07/11/2024

  We have already refunded ********************************** stay we are waiting for her to send us the detailed veterinary bill. We sent her an email requesting this information at least 10 days ago. Also I personally and my Kennel mgr. ******* also called her and left a message.

   ***********************

• Initial Complaint

  02/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The parent company offers an unlimited membership for their franchise locations. The parent company closed a location with less than 2 weeks notice. This is very harmful to a dog and much more time is needed to properly wain a dog from a daily routine. Furthermore we were just told the location was closing 3 days before previously stated. A company that boasts special care for their Best Friends, yet cares nothing for their clients, or their parents should understand a waining period when a location closes much less close it early. I find this behavior in this matter as horrible. Business is business and even if you horrible business you still should hold up to your unlimited package when you have to wain your dog off a routine and even more when you close down the location sooner than stated. Im pretty sure that fraud.

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