ComplaintsforAqua Guys, LLC
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Complaint Details
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Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have owned and had this pool For 30 years. I have had the same pool service for that time. Last year in April I received a notice that the company was sold to Aqua Guys. I went with their service. This year upon opening the pool Is completely green. Therefore Indicating it was not working winterized correctly as this has never happened. I contacted the owner and they refused a creditBusiness response
06/02/2022
Aqua Guys performed a routine pool winterization service at the pool mentioned in the dispute. Part of our service is adding antifreeze, winterizer and liquid shock, which was clearly itemized on her invoice that was provided to her upon completion of this service. After a pool is closed up for the duration of 7-8 months, water is typically the color green, so that is not surprising to hear. A pool is a breeding ground for algae and there a million factors that will affect the growth of algae. We cannot control the contaminants that enter the pool once it is closed up. The clean and clear process to be completed upon the opening of a pool varies for each and every pool. To ensure that a pool is sparkling and ready for use, we always suggest 2-3 weeks to get the water properly balanced, the equipment functioning properly and surface free of debris. There is no reason to suggest that Aqua Guys did not provide a proper winterization service, therefore, a refund is not called for. The work was completed and billed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.