ComplaintsforTicket Club
Event Ticket Sales
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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid 1,918 dollars for two tickets to *********. The tickets were supposed to be delivered the day of by ten am, which was strange, to begin with. I called the company multiple times and was advised I would receive the tickets as planned. The day arrived, and the tickets were not delivered. I had to meet someone in person much later, two hours a day. When I arrived, the person attempted to give me GA wristbands instead of VIPs. I missed the first day of the event and the three performers I wanted to see. I tried to get a partial refund, and the company refused. This is the worst experience I have ever had, and I will also file a complaint with the attorney general of **********.Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They are ticket scalpers. This particular show (see attached photo) went on sale at $29.50 each. All tickets sold out within 2 minutes. This company used whatever resources they have to scoop up hundreds of tickets at the original price, and immediately listed for sale at 20 times the retail price. They're scalpers, and gougers, and are ****.Initial Complaint
01/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 2 ******** * ***** **** tickets via Ticket Club and I purchased "VIP" tickets that went through another company; ******* ***** ***. I paid a total of $1,256 for both tickets & that included pre-hospitality show, merch & VIP tickets. About a week or so before the event we received our merchandise. Looks like it came from the dollar store. This was a **** * ***** **** & we got nothing with **** on it. I would've been happier with a T-Shirt. Next, we received an email about 7 days prior to the event w/our pre-hospitality show info that explained we would get $200 towards food/drinks (INCLUDING tax & tip) at an expensive restaurant over 35 mins away from the venue. I immediately contacted Premium Seats explaining there was no way we were able to get off from work, change, make it to the restaurant (which was over an hour from my house (not including rush hr traffic) & be back to the show on time. They compensated me $300. So i basically spent $478 ($956 total) for 2 seats that were WAAAAY less online. Mind you they don't tell you seat assignments in advance just general locations. Got to the show 2.5hrs before it started (27 Jan 22 @1700) & learned we couldn't get in because they provided a screenshot QR code & the seats weren't transferred in my name. The venue required a live bar code to avoid fraud. Called customer support. Was left on hold for over 40 mins while he tried to figure out what was going on. Was waiting in the cold for over 2hrs. Walked back to our car which was a long walk & let the guy know we wanted a refund do to missing the preshow. He got Premium Seats on the line to tell me i needed to create a ****** ****** acct in order to receive the barcode. Told him we just wanted a refund. He said tickets would be to me in 5mins & hung up. Got the tickets @ almost 745pm. Missed the entire preshow. Waited in line forever for food/drinks, didn't get to look @ merch. I've never experienced such a nightmare!!! For almost $1K I feel robbed!Initial Complaint
08/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ticketclub sale for 2 tickets to **** * which was supposed to be on 10/5/22 for which we paid $432.00 which I was ok with. The problem here is now the concert was canceled till next Jun 30 2023 at 7:30PM ******* * **** ********** **** ****. I can see a short wait for this but 8 months is not reasonable. The place the event is being held is giving refunds and suggested that they should also, but they are not which is the basis of my complaint against them. They told me they are a reseller of tickets, but no info was given on who to contact to get refunds. This company appears to me as a veteran to be a bit fraudulent and I want a refund!Initial Complaint
07/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased tickets that were speculated by the website's seller after finding out from the venue that specific seats do not exist. Told the company want a refund because seats do not exist. The company tried to shove different seats in my fact to take and kept telling it was an "upgrade" Provided proof from venue that specific seats sold do not exist. Company wouldn't honor refund. This is to other bad orders from this company including missing tickets to another event as seller didn't check address from orders before covid for events that have been rescheduled. Customer service is terrible. They talk over you when you try to explain. They do not understand what is going on and trying to tell you something that is false even with proof provided. This company need to be looked at their businesses practices. I'm looking for refund on 2 bad orders not 1 but 2. Proof is attached for one order. For other order since its address related issue proof can be uploaded per request not to giveaway personal address where tickets were shipped to wrong address.Initial Complaint
06/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The transaction was June 25th, 2022. We paid $140 for a concert that was to happen on the 29th. The business committed to selling event tickets that waves processing fees for first responders. The nature of the dispute is, after purchasing the tickets the seller is to send the tickets to the buyer within 48 hours before the event through the business “Ticket Club”. In our case, 6 hours before the event, still no tickets sent from seller and no response from Ticket Club. After calling Ticket Club 2 times, their response was that they would be resending the tickets and to check our email. On a third phone call I finally was able to talk with what I am assuming, supervisor, who stated the tickets were sent and to check the email for a “claim your ticket” button. This email was not sent. The supervisor of Ticket Club stated they called the ticket seller, which she stated, “the call went right to voicemail.” She then said she would send an urgent email to the seller stating to resend the tickets. There was no tickets sent, there were no tickets resent. Again asking the supervisor what we can do or if we can get our money back for no tickets, the supervisor said all sales are final. However, on their website it states “100% guarantee” for if the order is shipped too late to arrive in time for the event, or not delivered at all”. The Ticket Club supervisor also stated that on their end they cannot see who sold the ticket, but yet said that I had downloaded the tickets off Ticketmaster. That was not the case since there was no email of the tickets having been sent. I asked if there was going to be a complaint to the seller or anything and the supervisor said no, and that nothing was going to be done. We are out time, money, and what could have been a fun night out. The ticket order number is ********.Initial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased two tickets from Ticket Club on **** for ***** **** ******** ****** ***** **** concert on December 18, 2019. The original date for this performance was supposed to be July 7. 2020. Due to Covid the concert was rescheduled for March 30. 2022. When we tried to enter the venue we were informed our tickets were fake. I paid a total of $579.32 for the tickets and want my money returned. I would estimate that there were at least 100 people at the ticket windows at the Enterprise Center that also had been sold fake tickets. I have tried calling Ticket Club on numerous occasions but they have never picked up the phone. I have been sent to the call waiting queue and waited for several minutes on multiple occasions but have never spoken to anyone there live. I have emailed Ticket Club and received no response. I contacted **** and they informed me the the time limits for filing a complaint had expired. I contacted PayPal which also informed me that the time limits had expired for a resolution. I contacted my credit card company which also informed me that time limits had expired. I had no reason to suspect that the tickets were fake and due to Covid pushing back the date of the performance I appear to have no recourse.
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.