ComplaintsforArsen's Gym
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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I turned 65 in November of 2023. After the new year I found out I was eligible for the Silver Sneakers program. I now get free gym membership at ****** *******. I signed into my account with Arsens several months ago and filled out the cancellation paperwork. I’ve done this twice already. They are still trying to bill me. I also sent them an email explaining all of this. I haven’t heard anything from them other to say I’m not allowed back in because I now owe them over $100.00. This is very frustrating. I need help to settle this. I want my account closed and my balance due to be zero dollars.Business response
07/31/2024
Hello! Your membership was fully canceled and the balance was fully waived. We spoke on the phone personally and got this taken care of for you. No one is trying to bill you, you do not owe us any money whatsoever. Your account is fully closed, I'm not sure how else to help you here. Please feel free to call me you have my personal cell phone which I gave you. I just tried calling you and left a voicemail without any response. We don't have a single email from you. Please call me I want to get this taken off of BBB as this has been resolved over a week ago.Initial Complaint
12/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Arsen’s gym located in ****** ** and owned by Arsen S**** charged me a 50$ fee two days after paying a 20$ day pass, I got an email that didn’t specify anything other than “there’s warning signs on the door” so I digged a little deeper and saw the fee was an “ineligible fee” and according to their website that means “Sneak in liability fee: (Members) $50 fee for providing facility access to anyone ineligible. (Temporary passes) $300 fee for providing facility access to anyone ineligible.” They’re either accusing me of sneaking in without paying or accusing me of sneaking someone in without them paying which are things i did not do and was given no explanation or proof to say otherwise.Customer response
12/20/2023
Hello, I made a complaint about this business *** **** ***** **** ********** ** ********** Visit Website ###-###-#### Me and the business were able to resolve the issue, I would like to suspend the report I made if possible. Thank you
**** **** ****** ***** *****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.