Customer ReviewsforThe Blue Buffalo Company, LTD

Blue buffalo would not uphold their 100% money back guarantee on their $16 bag of Nudges chicken jerky dog treats after I found a big chunk of moldy slimy dog treat in my bag, it looked like maybe it come out of their machines or something. I have the original bag, a receipt & pictures

I would give 0 stars if I could. This dog food killed my dog (chicken and brown rice) I normally bought the big bag but had to buy the smaller bag at Walmart. After giving the food I noticed the pieces were smaller than normal. Both my dogs started shaking and had no energy. My smaller dog started having severe issues. Would not eat, shaking, severe diarrhea with blood, severe throwing up with blood, etc…it was awful. There were numerous vet visits, a lot of money spent, my dog was never the same after eating this food. We were told by our vet to never give this food again. My dog had to go on medication and change food. The damage was already done though. This food was bought in January and my dog died in May. I sent all of this information to Blue and went back and forth with them for months. The only thing this company did was refund me $100 for a vet visit. I want people to understand just how horrific this situation was for our family. You should not be giving this food to your pets. I would never want another animal or family to have to go through what we went through.

Since switching to Blue Buffalo a few years ago, My Shipoo (Shitzu Mini Poodle mix) dog Nugget developed new allergies- itching/paws inflamed and ear infections. Nugget and Dexter has been eating BB Lamb & Rice version for a few years and ever since Dexter has been getting increased skin issues since then. Recently last month- on 8/11/23 I bought a different version of Blue Buffalo- Blue Senior Dog Chicken & Brown Rice for Dexter but Nugget does get into Dexter's food so he consumed it too. Dexter started new retching since introducing this new version of Blue, then Nugget & Dexter followed with some vomiting- yellow/white emesis with increasing frequency as the weeks passed. Took Dexter and Nugget to their local Vet for continued treatment for allergies and mentioned the new gagging/retching and vomiting in both dogs. Then I switched their usual Blue food to Blue Basics limited ingredients Salmon Skin & Stomach- bought on 9/23/23 to see if this would help with the allergies they both suffer from. On 9/28/23 around 8:15 pm, Nugget was acting hyper and had the zoomies then shortly after I heard commotion in the hallway and seen Nugget laying on his right side, having his first ever seizure! The scariest thing I had to witness and I thought he was going to die! A healthy 2.5 year old Shipoo! Took him to local Vet ER and Nugget was diagnosed with idiopathic Epilepsy but I forgot to mention the new food and did not make the connection until after I watched Dexter eat this kibble. I then thew their food plates of this food away. I switched to a different brand and they are better now, no more seizures or vomiting. I will never buy BB again and will continue to spread the word! I called BB customer service to report it and the rep showed no concern or sympathy and just said to fill out a Medical Complaint form. Only after posting it on social media, Blue Buffalo reached out to me. How many more pets are going to suffer and die because of Blue Buffalo?

On the front and back of your "Health Bars: Baked with Apples & Yogurt" packaging it boldly states "NO Meat and Bone Meal". Yet your ingredients clearly note "Chicken Meal". This blatantly misleading.

I love your products and just about everything about your buddies app but I do not like the fact that in the ordering part of your app that your company failed to properly worn me about needing zip codes the same for mailing and shipping addresss which has led to me being robbed of my money and products that I ordered because the order was never full completed and the money was taken i have bin reaching out for almost a month trying to get it back but have bin run through loops and was recently told that it was still pending transaction from my account which is not the case after almost a month from the time I placed the order.

I have 2 Australian Shepherds. 3 weeks ago my 10 year old began coughing frequently. I scheduled an appt with our Vet. When I arrived at the vet, she became unresponsive and couldn’t stand up. I ran into the office and yelled for tech assistance. They rushed her in the back and began working on her then they came out and told me she had a heart attack/congested heart failure. This came on so sudden! I wanted to get my other Australian Shepherd in to see the vet just to be safe. They did blood work and her Liver enzymes were higher than normal. She was out on antibiotics. I took her back 2 weeks later and her enzymes had jumped up above 3000! She was out on a liver medication and stronger antibiotics. I took her back today for an ultrasound and have her liver enzymes checked again and now it has come down to 1800, still way to high not seeing some progress. This strong antibiotic is causing her stomach issues where she can’t keep her food down. After researching and telling my vet the food they were eating can Blue Buffalo and found out that this food is causing all these issues! I lost on of my babies and going through a difficult time to get my other one back on track. This product needs to come off the shelves and stop selling it! I agree with one of the other complaints that there should be a class action lawsuit against Blue Buffalo Company for killing and hurting all of our fur babies! You can’t bring back the one I lost but you can be responsible and do something about it! You are falsely advertising your product!

This company is completely garbage the food made my cats very ill I reached out to customer service which was very lackadaisical when it came to helping me target the issue at hand they also failed to give any care about my animal about the situation or about the store not wanting to satisfy my needs I was told to reach out again on to Walmart in regards to a refund and there company doesn’t give coupons or a replacement, I was then rudely cut off and send a customer relations specialist divert which did terrible and could give a damn about my concern this company should be shut down and leave it to the big boys ****** and **** ******* Company which goes above and beyond to help your animal and don’t hesitate to give refunds.