19 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Steven S
5 stars07/15/2024
The folks at kirkin were over the top professional and insanely helpful. I could not recommend this company enough.Kirkin Exteriors Response
07/18/2024
Thank you so much for the five stars, Steven!! :)Review from Anthony T
1 star07/15/2024
We contracted Kirkin Exteriors to put on a new roof. They kept rescheduling and after not hearing anything or scheduled for over six weeks we cancelled and found another company which came in a week and were cheaper with better quality shingles and warranty. The contract said they would have the job done in three to four weeks weather permitting. There was no bad weather and they refuse to return our $500.00 deposit. Would never recommend them.Review from Christine M
5 stars06/08/2024
Roof replacement due to storm damage. To begin with I was provided with the most thorough quote and proposal that I’ve ever received for a service, Zach was very through in answering all my questions and making suggestions regarding the materials. The entire experience from the estimate to the follow-up was very professional, every team member provided great communication through the entire process. The installation crew showed up early, finished ahead of schedule, cleaned up all areas very thoroughly once the job was completed. I was so impressed with their work ethic, professionalism and competitive pricing that I will be having them install some new windows. I highly recommend Kirkin Exteriors.Kirkin Exteriors Response
06/10/2024
Thank you so much for the five stars, Christine! It's been a pleasure working with you on your new roof :)Review from ALANA W
5 stars04/17/2024
In the wake of a leaking roof crisis, I contacted Kirkin Exteriors for help. Dan, a dedicated team member, promptly responded and provided an estimate that satisfied me in terms of pricing and the promised quality of work. Little did I know, this encounter would be one of my last memories of Dan, as I later learned of his passing. Despite Dan's loss, I found ease in Kirkin Exteriors' exceptional service. From the initial phone call to the responsive email exchanges, every interaction with their staff was marked by professionalism and care. A particular moment stood out: when the manager apologized for a delayed start, it exemplified the company's commitment to customer satisfaction and accountability. Ultimately, Kirkin Exteriors fixed my roof and demonstrated compassion and dedication that transcended mere business transactions. They proved themselves to be a company that genuinely cares about its customers and the work it does. Based on my personal experience, I wholeheartedly and without reservation recommend Kirkin Exteriors to anyone facing roofing troubles. They are unequivocally the best in the business, both in their skill and the genuine care they extend to their customers. Thank you, Kirkin Exteriors, for your exceptional service.Kirkin Exteriors Response
04/19/2024
Thank you so much for the five stars, Alana!! It's been a pleasure working with you :)Review from Shawn D
5 stars01/16/2024
The process for obtaining permits and loans is complete, and I couldn't have done it without the support and guidance of Dan, at Kirkin Exteriors. Removing the old shingles was complete before noon. the next day, new roof and solar shingles were on by the afternoon. The integration with GAF and their electronic installers was also a smooth transition. My family is excited about the finished roof and solar shingles. Stay tuned for solar performance results.Kirkin Exteriors Response
07/18/2024
Thank you so much for the five stars, Shawn!! :)Review from Felicia T
5 stars11/13/2023
Complete satisfaction! Great team of great workers!!!!!! Finished taking off 3 layers of shingles, installing new wood and roof, adding in some venting and complete gutters all around, project completed in 1 day! Cant praise them enough!Kirkin Exteriors Response
11/15/2023
Thank you so much for the five stars, Felicia! It was a pleasure working with you on your new roof :)Review from Rocky Z
5 stars10/15/2023
Kirkin recently installed a new roof with solar shingles on my house and I am extremely happy with the outcome! To start with, I was provided with the most thorough quote and proposal that I’ve ever gotten for a service. The team at Kirkin was able to provide support and answer any questions that came up during the loan and application process, and they worked closely with me to schedule my install. The crew came out on time (was actually a bit early) and got right to work. They were in contact with me the whole time to keep me informed of the progress and what to expect. The job was completed quickly and it looks phenomenal. I had high expectations and they were able to meet and exceed them! I will definitely be recommending Kirkin to anyone else looking for roof repairs and replacement.Kirkin Exteriors Response
11/15/2023
Thank you so much for the five stars, Rocky!! We are so happy to have installed your new solar shingle roof :)Review from Herbert A
1 star07/26/2023
Their use of technology is outstanding. They're not the company to call for a roof repair though. They're not the company to call if your roof is less than 5 years old. I initially had a water stain. Kirkin gave me a great quote, but after the repair my water stain transitioned to a leak. I called and informed them of the situation. I had to call back after not receiving a call for several days. The owner, or one of the owners I later found out, came to my home. He basically looked over the issue a second time asking the same questions as the previous salesman. He left without talking to me. He later called with a plan to make another attempt to repair the roof at an additional cost. Basically, an entirely new job at almost twice the cost. After a conversation with the owner, I decided to accept the quote, but later questioned their methods for finding a leak. I asked if they had a standard operating procedure for finding a leak before starting a job. I informed them I felt they were taking gambles at my expense. I guess they were offended and withdrew their offer to do the work. This is after making the leak worse. The percentages might be in their favor as it relates to customer satisfaction, but they're not the company to call if you're 100% aware your issue doesn't require roof replacement. They don't truly care about this type of customer, and they feel their reputation is intact even with a few unhappy customers. They may view the situation differently than I do, and will likely defend their stance, but they can't. There's a problem if you diagnose an issue wrong, but don't deep dive into finding the issue after creating more damage. And then expect the customer not to question your method and pay an additional charge. I'll take the $375 loss with a grain of salt, but my circle, neighbors, and social network community will be made aware of my story and your business practices. Reader of this review beware of Kirkin.Review from Nathaniel B
5 stars01/31/2023
Kirkin Exteriors was recommended to me by my homeowners insurance agent and upon reaching out to them they came, inspected my roof and provided me with snapshots of the problem areas and gave me a very reasonable estimate to repair. My reaction was WOW!Kirkin Exteriors Response
02/10/2023
Thank you so much for the kind words, Nathaniel! :)Review from Meredith C
1 star11/30/2022
Short: Sloppy, unprofessional work; bad counterflashing job and window install. Be prepared to do your own cleanup. Long: We contracted w/ Kirkin for a new roof, counterflashing, and 2 new windows. Normally we would not have roofers do windows but we'd been struggling with leaks for a while and wanted to get as much as possible done before winter. We were told by the salesman, who also turned out to be the window installer (bad sign), there was rot around the windows that was likely contributing to the leaking. At their recommendation, we also had them replace our existing counterflashing right below these windows. They told us ours was poorly done. Long story short: upon inspection, we discovered they had installed the wrong size windows for our frames…The ones they ordered were too big; they had to cut our exterior wall to make them fit. Didn't tell us. Didn't repair or seal the area afterwards, just left it cut open/exposed. We also saw they had dented our trim coil, which we bought ourselves to match the color of the frames. Didn't say anything about that either. Looks like a big shoe-print indentation front-and-center; impossible not to notice. I’d be livid & mortified to have been left with such a hack job if these were ground-level windows that could readily be seen. Fortunately they’re on the 2nd floor in the back of the house. Still, it’s a mess that we now need to pay someone else to fix. Counterflashing was also poorly done. We had three other contractors here since then who shook their heads when they saw it. Kirkin wasn’t scheduled to do our roof replacement until the following week. Needless to say, we did not want that kind of workmanship anywhere near our roof and didn't proceed with that. We did a lot of research/homework before going with Kirkin. They weren't the cheapest of the quotes we received. In the end, they did not rectify or address any of the issues (Dan/owner was quite smug about them) and kept our money. Live and learn I guess.Kirkin Exteriors Response
12/15/2022
Hi, Meredith. Thank you for taking the time to leave this feedback. Unfortunately, while we at Kirkin have a different view of how these events occurred, we did come out to your property to look at and rectify any concerns you may have had. We were met with severe hostility and threats, to the point of you even locking our sales consultant out of the house on the roof. Because of these actions, we decided to terminate your contract with us. We kept your deposit as payment towards the work that was completed at your property. Again, thank you for your time. Kirkin ExteriorsCustomer Response
02/18/2023
You in no way addressed or even acknowledged any of the issues. We told you in detail via phone and email what the issues were, even sent pictures. When you came to inspect the completed job, you asked us what we didn't like about the windows. You had to ask? We pointed out the issues again: wrong size windows, cut and damaged our exterior wall and didn't seal or repair it, damaged our trim coil. You smugly dismissed/ ignored us and again asked what we didn't like; just kept repeating the question, almost mockingly. It was as if this was a game to you. We weren't entertained. This was our home that you damaged, so yes, we did get upset. No one locked you out on the roof. When it was clear you weren't interested in rectifying let alone acknowledging any of the issues, you were told to leave. In summary: you kept our money for not only a completely unprofessional job, but an improperly completed one. You installed the wrong sized windows, damaged our home to accommodate your mistake, and didn't have the decency to own or fix it.
Customer Review Rating
Average of 19 Customer Reviews
Contact Information
1053 Lower Twin Lane Rd
New Castle, DE 19720-5502
Business hours
Today,7:30 AM - 5:00 PM
MMonday | 7:30 AM - 5:00 PM |
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TTuesday | 7:30 AM - 5:00 PM |
WWednesday | 7:30 AM - 5:00 PM |
ThThursday | 7:30 AM - 5:00 PM |
FFriday | 7:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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