ComplaintsforTori's Company
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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a VBX Massage Gun at the Erie County Fair on 8/20/2022. We were told it had a 1-year manufacturer's warranty. I registered the product at vbxmassagegun.com as well. We have only used the massage gun a few times and it has stopped working. The battery will not charge even after trying different chargers and outlets. I attempted to use the contact us feature on vbxmassagegun.com but have not been able to get a response.Business response
08/05/2023
At no time did this customer notify Tori's Company LLC. On 8/5/2023 I called this customer at the number on file and left a message indicating that I will be mailing a new VBX Massage Gun out today. I will be sending this customer a confirmation of the tracking number to her email on file asap.Customer response
08/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 20390133
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.