13 Customer Reviews
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Review from Colin O
1 star11/10/2024
Impossible to get a hold of, they sure can keep trying to charge thoufh
FJOR Nutrition, Inc Response
11/12/2024
Thank you for your feedback, and we are truly sorry for the frustration you've experienced. We aim to provide timely support and a seamless billing process. Please reach out to us via in-app chat or at at support@myketo.care so we can address any issues directly and ensure everything is resolved to your satisfaction. Thank you for giving us the opportunity to improve!Review from Renee C
1 star11/04/2024
I agree with Sheri D also. I have been charged 29.99 a month for 4 months now. I have no idea what this is and have never used this service. I agree with other customers that I have tried several times to contract them via email and continue to get failure to send also. I also do not see any phone numbers to call to talk to someone regarding cancelling these charges. I came across these reviews and have decided to write a complaint. I would like all my money back. Renee ClarksonFJOR Nutrition, Inc Response
11/05/2024
Thank you for reaching out and sharing your experience. We know that unexpected charges can be unsettling. Our team is here to help you resolve this. Please try contacting us directly at support@myketo.care. Another way to reach us is via our in-app chat by navigating to Profile > Support Chat. We’re committed to resolving this issue, and we appreciate you giving us the chance to make things right.Review from Sherri D
1 star10/28/2024
I was charged $29.99 September and now this month October.. I did not give consent to do this.. I don’t have this money to throw around.. this is very sneaky.. I tried getting I touch with them and the email address will lot work says” failure to send”?? this is bad business!!! I want my money back!! I’m struggling as it is, with this economy like it is now adays! Sherri Dechara Only leaving one star because it won’t let me send otherwise!FJOR Nutrition, Inc Response
10/30/2024
We understand how frustrating unexpected charges can be, and we appreciate you bringing this to our attention. Please try reaching out to us again at support@myketo.care. Our team is standing by and eager to look into this matter for you. If you continue to have trouble with the email, you can also access our in-app chat through the Profile - Support Chat feature. We will be happy to assist you directly and work to make this right. Your satisfaction is our top priority. We appreciate you taking the time to provide this feedback and want to ensure you receive the support you deserve. Please don't hesitate to let us know how else we can help.Review from Lucy D
1 star10/16/2024
Sneaky business practices and "surprise" charges. I was unaware that I was to be charged an additional $60.00! They didn't notify me before my paypal account was to be charged. Not an honorable company! I also could not find a customer "care" phone number. Disappointing. I don't have extra money to throw away, especially in these difficult financial times.FJOR Nutrition, Inc Response
10/17/2024
We're truly sorry to hear about your experience. It’s disappointing to learn that you faced unexpected charges, and we understand how upsetting this situation can be. We want to assure you that we are committed to a policy of honesty and transparency in all our operations, and we carefully monitor adherence to these principles. Your feedback is invaluable, and we want to address this issue as quickly as possible. Please reach out to us at support@myketo.care so we can investigate and resolve this matter for you. We’re here to help!Review from Jim W
1 star09/28/2024
I signed up for a Keto Diet App that reportedly was going to provide a diet plan. The info said it as $19.99. After getting the app, and paying the initial $ I found that I was also charged an additional $45.00. Now there is a recurring charge of $29.00. I do not feel that the app was completely honest in how they presented their charges, nor did I ever get a diet plan emailed to me.FJOR Nutrition, Inc Response
09/30/2024
We’re sorry to hear about your experience and any confusion regarding the charges. We aim to be transparent in our pricing and appreciate your feedback. Please reach out to us at support@myketo.care so we can look into this and assist with any questions about the app and diet plan.Review from Sue B
1 star09/24/2024
They charge you twice first for introductory and then when you try and exit $45 for 3 months you get charged that also. When you file complaint the just say screw youFJOR Nutrition, Inc Response
09/25/2024
We apologize if our product offers seemed intrusive and caused frustration. Our goal is to support your journey and suggest products that may be beneficial. Your feedback will be shared with our team to improve the app and the way we present our recommendations.Review from Constance B
1 star09/19/2024
Would like my subscription canceled today you charged additional $59.99 an $45 on my credit card. Please refund my credit card for the amounts listed above I no longer trust your company. Shame on you for taking advantage of someone wanting to lose weight and then fail me by trying to trick me into paying more. Thank you and I will watch my credit card for your refund! Sincerely, Connie BellanceauFJOR Nutrition, Inc Response
09/23/2024
We regret to hear about the issues you've faced and understand your concern. Please reach out to us at support@myketo.care so we can review the charges and process your refund as soon as possible. Your experience is important to us, and we’re committed to resolving this for you.Review from Debbie W
1 star09/15/2024
want my subscription cancelled today. You tried to take additional $45.00 twice out of my bank account that I did not agree too. Also to this very moment nothing regarding the program for keto has not come to my email address to get me started. I don’t trust you at all. Please refund my $28.76. Shame on you for taking advantage of someone wanting to lose weight and then fail me by trying to trick me. Thank you DebbieFJOR Nutrition, Inc Response
09/16/2024
We’re sorry to hear about your experience, Debbie, and we apologize for any confusion or frustration. Please contact us at support@myketo.care so we can promptly address the charges and assist with your refund request. Your feedback is important to us, and we’re here to help resolve the situation as quickly as possible.Review from Jinesh P
1 star09/08/2024
SCAM ALERT – DO NOT FALL FOR THIS FRAUD! This company blatantly stole $59.99 from me by making their cancellation process nearly impossible to navigate. It's clearly designed to trap customers into ongoing charges. They didn’t send any notification or email before taking my money – this is a classic bait-and-switch scam. The App Store reviews are obviously fake, likely written by people in Russia or Eastern Europe to deceive customers. It’s a cheap and dishonest marketing ploy. They’ve paid Apple for sponsorship to push this garbage app, hiding behind shady policies and outright lies to rip people off. This is not just poor business practice – it’s intentional, predatory fraud. Avoid this company at all costs unless you want to be scammed like I was!FJOR Nutrition, Inc Response
09/10/2024
We sincerely apologize for any inconvenience you experienced and for any confusion during the cancellation process. Our intention is never to create barriers, but to ensure a seamless experience for our users. We will review your feedback to further improve our policies and communication. We understand how this situation might have been frustrating and appreciate you bringing it to our attention. Thank you for your honest feedback, and we will continue working to make our service better.Review from Karen G
1 star09/06/2024
I was told my credit card was declined so I left the site but now I find the charge is pending and I can’t find the site to go back and cancel! Rip off!!FJOR Nutrition, Inc Response
09/10/2024
We sincerely apologize for the confusion and inconvenience you experienced. We understand how frustrating this situation can be, and we are working to improve our processes to ensure a smoother experience. For further assistance, please contact us at support@myketo.care, and our team will help resolve this issue promptly. Thank you for your feedback.
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