Additional Complaint Information
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Complaint Details
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Initial Complaint
10/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On September 30, 2024 I made an electronic payment through my bank to barclays bank of delaware in the amount of $50. Barclays claims to this day that they have not received the payment. I have sent them proof of payment through Huntington bank and they still claim that they have not gotten the payment. When I call, they hang up on me, give me generic responses and flat out tell me that I just need to contact my bank.
Business response
10/22/2024
P.O. Box 8885
Wilmington, DE 19899-8885
October 22, 2024
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us on behalf of the above-referenced customer. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We have also received correspondence forwarded to us from a regulatory agency regarding the same matter. Once we finalize our investigation, we will provide the customer with a detailed summary of our investigation, as well as any actions we may have taken through the regulatory channel.
If you have any questions in the interim, please contact our office at BCUSOfficeofthePresident@barclaycardus.com or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentCustomer response
10/23/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.After filing the complaint against them, and making an additional payment they all of a sudden found my initial payment. Which lead to a negative balance on my now closed account and they tell me that it will take three months to get a refund! I told them that they have 10 days to send me the refund. They then replied that they will send it after my initial payment clears the bank! They are playing games. I want my money back now! **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 22395669Business response
10/31/2024
P.O. Box 8885
Wilmington, DE 19899-8885
October 31, 2024
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your additional inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
09/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This is a complaint about Barclays fraud protection service on my Barclay credit card. I filed a complaint about a service I paid for and never received. I filed all of the appropriate paperwork on the complaint. I filed it promptly, within a week of not receiving the service. I received a response that it was denied by Barclay. I filed additional information that showed text messages, from the service I paid for and never received, proving that the company providing the service did not show and change time a location of the service. Again, Barclay denied it. I talked with Barclay directly and followed all instructions provided over the phone on multiple calls. Each call indicated it was not a problem and it was obvious I was not a fault for not receiving the service. Again, I was denied and at this time when I called Barclay they stated that there was nothing they could do because I was past the time frame allowed for disrupts. It appears that Barclay just denied and denied until it was too late for me to get reimbursed for a service I never received even though I followed their process completely right after the incident happened. In case it is helpful we ordered a snorkeling trip in the Bahamas. We were on a cruise and only a portion of one day to go out and enjoy the Bahamas before our cruise ship left. We purchased a snorkel trip from Get your Guide. The tour provider changed location and time. We showed up they did not and then wanted to take us out later and said we were late. We were early based on their new time and location. I included all of that information and texts in the attached doc. The tour provider would not refund the money so I filed a complaint with Barclay.Business response
10/02/2024
P.O. Box 8885
Wilmington, DE 19899-8885
October 2, 2024
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentCustomer response
10/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 22310473
Hello, I am currently out of the country and I am not able to look into this more I can tell you I received an email with an intra link but no password to access it I called Barclays and emailed them in response twice I have not received a response and still have no way to access the intra link So I have to reject closing of this until I can actually read their response.
thank you
Business response
11/07/2024
P.O. Box 8885
Wilmington, DE 19899-8885
November 7, 2024
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
09/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was notified by Barclay on 8/11/2024 that my account would be closed due to inactivity if my card wasn't used in the next 30 days. My husband contracted COVID on 8/19/2024 and has had a serious case, and I subsequently contracted COVID. He is still out of work. I tried to use my card last week when I remembered this issue but they had closed my account. I have called multiple numbers (#866-663-6532 credit dept) and (#866-951-1416 consumer loan care) and they tell me that they cannot reinstate my account. The last man opened a Case ID# ******3 stating my complaint to Barclay but wouldn't give me any contact person or name and said I would "get a letter in about 30 days.' Closing a long standing credit account affects my credit. They told me I could reapply for a credit card but that likewise affects my credit and I do NOT want to do that. I want my credit card reinstated with it's original terms. Can you please help me?Business response
09/26/2024
Please see attached response.Customer response
09/26/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I have not actually received a response. Only the letter stating they have completed their investigation and are sending a response. They did however send me a new card so I assume they have reinstated my account which I appreciate. I want to know however that this didn't affect my credit score. I am waiting for the responsethat is coming by intralink. Am I missing that response somewhere? Please advise. Regards, Complaint ID: 22301040Business response
10/09/2024
Barclays Bank Delaware (Barclays) • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
October 9, 2024
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your additional inquiry and sent you a detailed summary of
any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
Providing an exceptional experience is our goal, and we regret that our previous response did not
meet your needs. If you do not receive the summary, or if you have additional questions, please
contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031.
Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
09/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July 1st 2024, I signed up for the Wyndham Rewards Earners Visa credit card. The then current sign up Welcome offer was a 75,000 bonus points to my Wyndham Rewards membership account. I made a $4,000 purchase in July, and paid it off on the first billing cycle. I have not received my bonus points of 75,000 to my Wyndham Diamond rewards account. I contacted Barclay about this and they responded that I do not have that offer on my account, and I have to prove it. I have left several messages on my account, and still they denied me the bonus offer. I spoke to several customer service representatives and they also denied me, stating that offer is not on my account. Was told to call Wyndham Rewards customer service. I call Wyndham customer service, and was directed to Barclay customer service. Wyndham can not do anything about it. I was told that it is Barclays problem to resolve. Today 9-13-24 a Barclay rep created a case# RI0198064, but I need to show proof of their offer when I signed up. Their offer was in the public domain, and has since changed to a 45,000 welcome offer. Barclays / Wyndham's offer of 75,000 points should be archived in their company records, and not dependent on me proving to them of what they offered the public on July 1st of 2024. This is in my opinion either a bait and switch offer, outright Fraud, or breach of contract on Barclays part. That they get customers to sign up for their credit card, meet all terms and conditions and then not fulfill their end of the contract, by changing the terms or just denying them outright.Business response
10/02/2024
P.O. Box 8885
Wilmington, DE 19899-8885
October 2, 2024
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.We completed the investigation of your inquiry and sent you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.If you do not receive the summary, or if you have additional questions, please contact our office
at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031. Our office hours
are Monday through Friday, 8:00 am to 8:00 pm ET.Sincerely,
Office of the PresidentCustomer response
10/03/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I reviewed the Terms & Condition that they sent me via PDF, dated 9/17/2024. They are quit different than what I received in the mail. Mine does not mention anything about introductory offer. The offer I was shown on 07-01-2024 at Club Wyndham Grand Resorts by the sales rep was an introductory offer was for 75,000 points after spending $2,000 dollars in six months. Which I have spent and paid off as of this date, well within the six months.So What I was offered and assured that if I had signed up at the resort on 7-01-24 was the offer I was to get. So either the sales rep misrepresented to me an invalid offer, or Barclay has sent me different terms and conditions that do not include that offer. As summited prior in this complaint a webpage that shows Wyndham was offering 75,000 point at that time.Some where along the line of communications between myself, the sales rep of Wyndham, and Barclay, I was denied what was verbally offered to me on 07-01-2024.The Sales representative filled out my application on site on 07-01-24 assuring me of the offer if I was approved. If he misrepresented to me an application that was not part of the offer and had me signed electronically for it. Then that falls on Wyndham Resorts since they were the ones in cooperation with Barclay on that offer at that time.All I ask is the Wyndham and Barclay collaborate on fulfilling what was offered to me and that I was assured by Wyndham's sales representative on 7-01-24 at the Wyndham Grand resort hotel in Las Vegas Nevada. The offer of 75,000 Wyndham reward points for signing up for a new Barclay Wyndham Rewards earner visa signature card please. Regards, Complaint ID: 22282793Business response
10/23/2024
P.O. Box 8885
Wilmington, DE 19899-8885
October 23, 2024
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.We completed the investigation of your additional inquiry and sent you a detailed summary of
any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.Providing an exceptional experience is our goal, and we regret that our previous response did not
meet your needs. If you do not receive the summary, or if you have additional questions, please
contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031.
Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.Sincerely,
Office of the PresidentInitial Complaint
09/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In January of 2023, I purchased 2 tickets for JetBlue flights on my JetBlue Plus Mastercard. I was double charged for these tickets. I have not been able to obtain a refund from Barclays or JetBlue for this double charge since that time. I have attached screenshots of the double charge, my attempts to reach out. I also filed a dispute with Barclays which they denied saying it was past their window for dispute but as you can see I informed them of the issue immediately in January of 2023 when it first occurred.Initial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Thank you for your efforts regarding my billing dispute with POIZON (the merchant) and subsequently, Barclays (my credit card issuer) in the amount of $159.83 purchased on 5.27.24. A provisional credit was issued to my credit card account on 7.10.24 while my claim was presented to the merchant’s bank. I was certain this would be the final resolution. However, I received notification Barclay's was unable to pursue further because "merchant has not violated terms and conditions of sales agreement.” As proof of non-violation, merchant provided a photograph of the sole of a shoe in mint condition. I don’t dispute condition of the sole. I sent Barclay's additional supporting documentation/photographs to reassert my claim by certified mail. The inside lining of one of the shoes rubbed off on my socks after 4 – 5 hours of wear. These were supposedly authentic re-issues of Vans Sk8-Hi Side Zipper Shoes. I wish they were authentic & the lining didn’t rub off. I really wanted these shoes. I own dozens of pairs of Vans Sk-8 Hi shoes and, because of a drop foot, can only wear boots or high-top shoes. I contacted the merchant about the problem by phone in mid- June & was issued a return label on 6.18.24. Upon their “inspection”, they returned them to me and said there was no issue with my shoes. That they presented as proof of no issue a photo of the mint condition sole is flat-out deceptive. I submitted photos of damage to Barclay's. I’ve worn Vans for decades & never encountered this problem. POIZON claims to sell authenticated and anti-counterfeit items using a multi-step verification process. They failed on this one. It’s baffling they won’t own their mistake & make this right. And sending Barclay's a photo of only the sole of the shoe wasn't just deceptive, it’s a lie. Also worth noting, it could've been the sole of any Vans shoe. Barclay's is siding with the merchant rather than with me, a loyal customer who's been wronged by the merchant, with verifiable proof.Business response
09/16/2024
Please see attached responseInitial Complaint
08/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 2024-07-22 we had to ask the merchant (home inspector) to leave a property as the contract was cancelled. On 2024-07-22 the merchant stated they would cancel the inspection and issue a refund. As they did not I opened a dispute. Barclays initially sent me digital letters. Then, out of nowhere, the charge reappeared and much later did I receive a letter marked 2024-08-14 that was postmarked 2024-08-17 on 2024-08-20. I had called and the dispute department lady told me that I should mail in or fax my evidence for a rebuttal. I did. She neglected to tell me that my rebuttal had to be signed. That was included in the letter. The letter states 10 days (whether those business or calendar days is unclear). So I sent it in again. With a signed rebuttal letter and also credit card statement. Because Barclay's physical letter was ambiguous on this. My complaints are the following 1: Barclays never asked for my evidence on the first dispute, 2) Barclays, in 2024, relies on mail and fax (clearly designed to the detriment of card holders as merchants are clearly permitted to submit digital documentation), 3) Barclays failed to verbally inform me of the wet ink requirement for a rebuttal, 4) Barclays only sent the denial physically and not digitally. However, previously they had sent digital letters so they are perfectly capable of this. The presidents office reached out after a CFPB complaint. However, since they have gone completely quiet. Obviously because there is no reasonable explanation for this absurdity.Business response
08/28/2024
Please see attached response.Customer response
09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 22191982
Initial Complaint
08/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. BRCLYSBANKDE: 00032287885**** has been CHARGED OFF. Barclays Bank has violated my rights. All debts over $600 require a 1099-C so I am requesting that your company sends me a copy of the 1099-C that was issued by your company when this debt was charged off. I am requesting a copy of the 1099-C that was filed for the debt that was charged off and you failed to send me a response. Because of that, I can only assume you DID NOT follow FEDERAL law and DID NOT file a 1099-C as you should have as dictated by LAW so I WILL report your agency to the IRS for tax fraud via the Form 3949-A form if you do NOT notify Experian, TransUnion and Equifax that this information needs to be DELETED from reporting on my credit report, otherwise known as a consumer report. INCOME is not supposed to be included on a credit report and is not reported by consumer reporting agencies, so therefore, this is inaccurate reporting and must be deleted from all consumer reporting agencies. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 U.S.C 1681c. (a)(5) Section States: that no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 16815-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Business response
09/05/2024
P.O. Box 8885
Wilmington, DE 19899-8885
September 5, 2024
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentCustomer response
09/09/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. Dear Eduardo,Thank you for your response regarding my inquiry. However, I must inform you that I do not agree to "sign" or accept any terms electronically or otherwise in order to access the details of your investigation or any responses from Intralinks. I respectfully request that any response or summary you wish to provide be sent to me directly via traditional mail or submitted within the Better Business Bureau (BBB) portal, where I initially filed my complaint.I look forward to receiving your response in one of these formats. Regards, Complaint ID: 22185429Business response
09/23/2024
P.O. Box 8885
Wilmington, DE 19899-8885
September 23, 2024
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
08/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My June cc statement, stated my balance was 614.80. May, 20, I paid $246,40, June 17 I paid $450.00 and June 24 paid $300 and finally July 18 I paid 314.80 to the collection agency. I have incurred fees and interest and have been sent to collections for non-payment (destroying my credit). As you can see, I've consistently made payments and yet NONE of them were applied to my account. However, all payments have been cashed. To date, I have paid more than double the original amount. I attempted to resolve the situation with both Barclays and Capital Mgmt (the collection agency). I rec'd 3 form letters from Barclays saying my "payment inquiry has been resolved" no it has not. I have not received my over payment money back and I want to be removed from collections.Business response
08/16/2024
Please see attached response.Initial Complaint
08/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The issue is that I've been rejected twice for the jetblue plus card and i have a high credit score and clean history. The bank claims that they cannot reconsider my credit card applications based on bank policy( i have several new accounts in the last 24 months). I asked how long do i have to wait and they cant give me an answer. So i have no idea on how long i have to wait to get qualified. This is vague info and this feels discriminatory. I know people who have opened more accounts than me and their applications were accepted.Business response
08/28/2024
P.O. Box 8885
Wilmington, DE 19899-8885
August 28, 2024
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentCustomer response
09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 22121386
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Get a QuoteCustomer Complaints Summary
2,961 total complaints in the last 3 years.
1,045 complaints closed in the last 12 months.