Customer ReviewsforOwn.lease Inc
6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Debra C
5 stars08/27/2024
Thank you, if not for your company I would not have been able to buy the merchandise that I wanted. Thanks for the great service through this process.Own.lease Inc Response
08/30/2024
We're thrilled to hear about your positive experience with us. Providing excellent service to our customers is our top priority, and we're glad we could meet your expectations. Your feedback means a lot to our team, and we look forward to continuing to serve you in the future. Thanks again for choosing us!Review from D. P
5 stars08/26/2024
I can't say enough good things about Own.lease. They made it easy to get the products my family needed without stretching our budget. The pricing was just right, and their team was always ready to assist with any questions or concerns. The positive experience has earned them my loyalty, and I'll definitely be returning for future needs. I highly recommend Own.lease to anyone looking for reliable and budget-friendly leasing options.Own.lease Inc Response
08/30/2024
We're thrilled to hear about your positive experience with us. Providing excellent service to our customers is our top priority, and we're glad we could meet your expectations. Your feedback means a lot to our team, and we look forward to continuing to serve you in the future. Thanks again for choosing us!Review from Jim P
5 stars08/26/2024
They did a great job. They accomplished what they set out to doOwn.lease Inc Response
08/30/2024
We're thrilled to hear about your positive experience with us. Providing excellent service to our customers is our top priority, and we're glad we could meet your expectations. Your feedback means a lot to our team, and we look forward to continuing to serve you in the future. Thanks again for choosing us!Review from Jasmine D
5 stars08/26/2024
I've had a great experience working with Own.lease. The pricing was perfect for my budget, making it easy to get exactly what I needed without any financial stress. Their team was incredibly helpful and made the entire process smooth and hassle-free. I'll definitely be coming back to Own.lease for any future needs and won't hesitate to recommend them to anyone looking for assistance in getting the right products. Their commitment to customer satisfaction is truly commendable!Own.lease Inc Response
08/30/2024
We're thrilled to hear about your positive experience with us. Providing excellent service to our customers is our top priority, and we're glad we could meet your expectations. Your feedback means a lot to our team, and we look forward to continuing to serve you in the future. Thanks again for choosing us!Review from Jenice P
1 star02/07/2024
These people DEFINE predatory lending. I made every payment, made EXTRA payments. My employer changed our payroll (dates and frequency) which caused me to miss a payment. This company has tried 2x per day to get the money from my accounts, contacted me via phone, text and email 3 - 4 times PER DAY. I have responded 7 times with the exact date I will have full DOUBLE PAYMENT, and they are still trying to take it from my account. I have spoken to customer service who has the information about the date and amount promised, 2 minutes later they try to get money again. My bank is threatening to close my account because they have attempted to charge the account so much. The comment I get when I speak to them is "Oh its the computer, we can't stop it". They are predators and I will pay this off and NEVER EVER do business with them again. BEWARE THEY ARE PREDATORS!!!Own.lease Inc Response
08/26/2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered. At Own.lease, we strive to provide a positive experience for all our customers, and it’s clear that we did not meet your expectations in this instance. We understand how important it is for our payment processes to align with your financial situation, especially when changes occur with payroll schedules. We want to ensure that your concerns are addressed. Please know that your feedback has been taken seriously. We would like to work with you directly to resolve this situation and prevent similar issues in the future. If you’re willing, please reach out to us at 855-447-4921 or via email at support@own.lease and we will do our best to find a solution that works for you. Please ask agent to advance you to supervisor. Again, we apologize for the experience you've had and appreciate the opportunity to make things right. Your satisfaction is important to us, and we hope to regain your trust. Sincerely, Own.leaseReview from Kenny S
1 star12/01/2023
This company overcharges! Got some tires through tire agen didn't have the money to purchase up from the total was 680.00 the principal balance is 1200.00 dollars and the payoff is ridiculous be warned they know you don't have the money to make the full payment so they sale you with just 25.00 dollars a week. They feed on the poor and give them high principals And if your late they aggressively call u send you emails constantly even after you give them a date and I was 3 weeks behind made the 3 week payment plus late fees and they still tried to zip the same amount the next day please don't make a bad decision like I didOwn.lease Inc Response
12/02/2023
We appreciate you taking the time to share your feedback with us regarding your experience. We value our customers' opinions and want to ensure that every interaction with our company is positive and transparent. We apologize for any confusion or frustration you've experienced with our leasing process and payment structure. Our aim is always to provide clear details before any agreement is made. We take your concerns seriously and would like to address them in a constructive manner. Regarding the principal balance and payoff amount, we understand that financial constraints can be challenging. We want to assure you that our pricing structure is designed to accommodate different financial situations. We acknowledge that communication is crucial, and we are committed to improving our messaging to ensure that our customers have a comprehensive understanding of their financial commitments. We are sorry to hear about your experience with our communication after your payment was delayed. We strive to maintain respectful and considerate communication with all our customers. Your feedback highlights an area where we can enhance our procedures to avoid any unnecessary inconvenience. In light of your comments, we are conducting an internal review to identify areas for improvement in our communication, payment options, and overall customer experience. We are committed to making the necessary changes to address your concerns and enhance our services. If you have specific details about your account or would like to discuss your situation further, please contact our customer service team at support@own.lease or 855-447-4921 We want to work with you to find a resolution that meets your needs. Again, we appreciate your feedback, and we are dedicated to making the necessary improvements to ensure a better experience for all our customers.
Customer Review Rating
Average of 6 Customer Reviews
Contact Information
1207 Delaware Ave # 190
Wilmington, DE 19806
Business hours
Today,9:00 PM - 5:00 PM
MMonday | 9:00 PM - 5:00 PM |
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TTuesday | 9:00 PM - 5:00 PM |
WWednesday | 9:00 PM - 5:00 PM |
ThThursday | 9:00 PM - 5:00 PM |
FFriday | 9:00 PM - 5:00 PM |
SaSaturday | 9:00 PM - 5:00 PM |
SuSunday | 9:00 PM - 5:00 PM |
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