ComplaintsforStructural Solutions Group LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This general contractor company had business with our community installing windows. We have contact this company to returned for majority of the windows installed. They will sent someone and the issue would not be resolved. They also avoid our emails and no communication. We are concerned about all the water leaks that are still happening. Hopefully we can have this issue resolved.Business response
09/23/2024
We have been back to the property and found no active leaks. There were stains in the ceiling of one of the three units they said there was a window leaking however, the picture shows that there must have been a flood or leak from the second floor that was going through the ceiling and down the wall of the 1st floor. The other two units, we sealed again just to be sure, however, no active leaks were found. No one was home in any units that we went to and no one from the site accompanied us to the units. Not sure if these were new requests or previous work orders that were not closed out. The delay in responding to the property is they have a policy that we must provide 72 hours notice as to when we would be out. Right now in *******, it rains most days which makes it very difficult to schedule as we cannot seal a window while it is raining. We gave them a week (5 business day) window for us to come out which we did come during that time frame.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.