ComplaintsforLawn Enforcement by the Book, Inc.

• Initial Complaint

  04/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We had Lawn Enforcement by the book come to our property regarding a Gift Voucher in late December. My wife signed some paper work and they were supposed to be out first two weeks in January to perform work. No show! We followed up with phone call inquiring regarding the no show. They said they sent a prior invoice via email that we did not receive. Why would they not call prior to inquire. The initial was under $500.00 they went up to $550.00 which we agreed to pay. Then we stated they had a wrong plant they got mad essentially got too bad to sad! I sent e-mails now they don't respond. I just spent $20,000 on a roof and they did not hold up for payment. Which is very disappointing.

  Business response

  05/17/2022

  Business Response /* (1000, 5, 2022/04/28) */ Contact Name and Title: Caitlin *******, VP Contact Phone: XXXXXXXXXX Contact Email: *******@lawnenforcementbythebook.com ******************* ***************** ************* *********@carolinacarports.com $10,923.1 Blake ***** XXX-XXX-XXXX ******@aol.com **** ********** Dr. Two ********** ****** - monthly Trim monthly This client scheduled a consultation with us in early December of 2021 to redeem a gift card voucher they had won in a silent auction. We performed a consultation with Mrs. **** on December 17th and the cost of the scope of work exceeded the voucher amount. As is our standard of operations, we presented Mrs. **** with a clear and detailed proposal of service outlining the payment terms of the deposit to be due upon signing. She signed proposal for service and the invoice for a $500 deposit was emailed immediately. The deposit was never received and though we sent multiple email reminders and left voicemails on their answering machine, we did not hear from the clients until early February of 2022 where Mr. **** emailed asking about the scope of work. We directed him to clink on the email link to view the scope of work and after the correspondence on February 11th, we did not have any further communication until February 24th where again, Mr. **** emailed asking for a copy of the proposal his wife had signed. The originally signed proposal was emailed to him on February 28th along with a deadline to pay the deposit by March 4th, otherwise we would have to revisit the scope of work. This revisitation was due to the incredible rise in cost of the product needed for his project, because of the Covid pandemic and national economy inflation. His response came on March 5th (a Saturday when we are closed for business) where his only response was (quoted verbatim) "The Croton plant, we don't twisted one." On the following Monday, we responded stating we could no longer honor the original proposal which included landscape materials, but could still perform the landscape clean-up portion of the project with no deposit payment required. We asked him to approve this adjustment and once approved, we would place him on our schedule for our soonest availability, which was within two weeks from March 7th. Mr. **** responded outspoken with frustration 6 days later on March 13th with a misunderstanding of the original invoice amount for deposit, the scope of work, and the reasoning for our revisitation of the proposal on our end. We replied on March 14th and attempted to explain everything listed above. Once again, he responded to this 5 days later on March 19th in frustration and a general misunderstanding of all prior interactions and communications. We have tried calling Mr. and Mrs. **** numerous times to find a solution, but unfortunately, we do not receive a call-back. We have also tried to reach out to the organization which performed the silent auction to see if they have a different form of contact for Mr. and Mrs. ****, but they do not. At this point, we have exhausted our due-diligence and have gone above and beyond attempting to connect with Mr. and Mrs. **** and can no longer entertain the redemption of their gift card voucher. We donated this voucher to an organization in order to be used in a silent auction to benefit a firefighter's family, after he had tragically passed away. It is unfortunate that we could not come to an understanding or be in appropriate and timely communication with Mr. and Mrs. **** but would like to welcome Mr. or Mrs. **** to reach out to the office via phone to discuss this further if necessary. Attached is the supporting documentation including screenshots of emails and invoice viewings where is is clear Mr. and Mrs. **** were well aware of the deposit needed and the scope of work to be performed. We have blacked out this consumer's email to protect his privacy.

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