ComplaintsforConstruction Unlimited

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12-03-23 I received an invoice for $9, ****** to do a complete roof installation and repair minor water damage inside. Upon completion of the installation, I made multiple attempts to meet with the then project manager. My husband and I expressed to the then manager *** areas of concerns: 1. the color of fascia board did not compliment the building structure of what was there previously. 2. Damaged gutters. 3. Clean up of nails (debris). 4. Rolling raised area upon completion of the installation.Action taken: Mr. *** ensured that the debris was cleaned up and promised to return to address #1, 2, and 4., but never did.Follow up Action: I reached out by phone to Unlimited Construction multiple time and finally I was told that *** was no longer associated with the company. Still nothing happened. I then made a total of there visits to site located in ****** which resulted in a visit by a current member of their team. I was told by the representative that there must have been a defect prior to the install however that was never shown to be by *** or the insurance ******** action(s): Hired a painted and painted the fascia board (it was not a beautiful sight) What I need: I would like #2 and #4 to be completed.

  

  Business response

  09/18/2024

  To whom it may concern,
  

  Thank you for bringing this matter to our attention. We sincerely apologize for the concerns raised by the customer and for any inconvenience caused by the previous lack of follow-up. We value customer satisfaction and take this feedback very seriously.

  The customer has reported concerns regarding their roofing installation, including mismatched fascia board color, damaged gutters, debris left behind, and a raised area on the roof after installation. We acknowledge that these issues should have been addressed promptly, and we regret that the previous project manager, referenced as "G," did not follow through as promised before their departure from the company.

  Upon learning of the situation, we took immediate action to schedule an appointment with the customer. A meeting has been set for October 1st at 5:00 PM to further discuss and evaluate the remaining concerns. At that time, we will review the areas that need to be addressed, specifically the gutters and the raised area on the roof.

  Additionally, we are gathering all relevant information regarding the project to ensure we have a full understanding of the situation and can provide an appropriate resolution. We are committed to working with the customer to complete any outstanding work to their satisfaction.

  I have attached the latest activity of the customers account on our CRM that we have contacted the homeowner and scheduled the aforementioned appointment with them on that date.

  Once again, we apologize for any frustration caused by this issue, and we appreciate the customer's patience as we work to make things right. Our goal is to resolve this matter as quickly and professionally as possible.
  

  Kind Regards,
  

  The Construction Unlimited

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased and paid for a new roof from Construction unlimited and roof was installed in December and utility room is leaking during a hard rain. They are quick to get paid but slow to resolve my issues.

  

  Business response

  07/10/2024

  Dear *******,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced with the recent roofing work completed by Construction Unlimited.
  We understand your frustration regarding the leak in your utility room during hard rain. Our records indicate that a water test was performed at your residence, and no leak was detected at that time. However, we take all customer concerns very seriously and are committed to ensuring that any issues are resolved promptly and to your satisfaction.
  We acknowledge that there was a delay in addressing your recent call on Friday, July 5th. We regret that the crew initially scheduled for Monday and Tuesday did not show up as planned. Please accept our apologies for this oversight.
  To rectify the situation, we have arranged for a different crew to visit your property today, Wednesday, between 1-3 pm to thoroughly investigate and resolve the issue.
  Your satisfaction is our top priority, and we appreciate your patience as we work to address your concerns. Should you have any further questions or need additional assistance, please do not hesitate to contact our customer service team directly at ************ or *****************.
  Thank you for giving us the opportunity to make this right.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩