ComplaintsforQuest Construction and Property Management, LLC

• Initial Complaint

  01/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Bountiful **************** of ******** contracted with Quest Construction LLC. to have the roof repaired at 820 *********************************************************** *******, Fla *****, contract fail to complete the roof and his commitment to the contract therefore the church is requesting a full refund of the ********* that the bank paid for the roof to be fixed. The contractor fails to return calls to the church regarding this matter. I have attached supporting documents for your review. I can be reached at ************, my name is Ms. ********************************* I am the *** of the church. The church business number is ************, but I can best be reached on the cell phone number I provided. This matter is time sensitive as the issues is progressively getting worst.Thank you,************************************

  Business response

  02/01/2024

  Quest construction 
  On January 18th I have made contact with the church and spoke to Ms. *******  *********. And outlined a plan of action to resolve this matter on the 19th ********************** stating she could not met me at the church, however she had provided someone else to meet me there after arriving thee I now iced there were a few ceiling tiles was discolored for the water intrusion, mainly in the mens bathroom , and in one spot in the main sanctuary and another over in the sound booth.

  I made arrangements for me and the crew to come back  the next day which we did and spend an entire day at the church with 5 ************ fine tuning and make corrections where needed as of today we had repair the roof however I am waiting on a flashing to be delivered to my office and then it will be instaled estimated time of delivery will be on Monday February 5.

  In the meantime all the damage ceiling tiles has been replaced 

   

   

  Customer response

  02/08/2024

  The contractor has failed to follow through and  repair the roof, on Friday 2/2/2024 I received a call from ************************ Stating that he was the son to the contractor and that his father ***********************. asked him to come and take a look at the roof, so I contacted ****************************** to meet with him at the church, he had one of techs to come to the church, ****************************** spoke with me afterwards and told me that the tech said that the roof wasn't done right and there are so many holds in the roof and he couldn't understand why it was done that way. The church has not received a response from the contractor nor the contractors son since Friday 2/2/2024. It has raining a lot and the new til that was replaced in the ceiling inside the sanctuary is wet from the rain, I took pictures today to upload and send along with this response, this has been a year long process trying to work with this contractor who took $96,000.00 of the church's money and did not fulfill his agreement according to his contact. On 1/31/2024 I requested documentation from the contractor stating what he had done to repair the roof and is this solution to fix the many issues, never received the information, and this is causing more issues because of the rain, mold and drywall, due to the neglect of this contractor. After speaking with Pastor ****************** ****************************** and the ************** Members the church is not excepting his response and demands he pay back $96,000.00, and whatever damage that has occurred due to the roof not being repaired properly.  Thank you Rev. ************************************************* **************** of *** Inc.

  CFO

  Customer response

  02/08/2024

   
  Complaint: 21158736
  
  I am rejecting this response because:

  The contractor has failed to follow through and  repair the roof, on Friday 2/2/2024 I received a call from ************************ Stating that he was the son to the contractor and that his father ***********************. asked him to come and take a look at the roof, so I contacted ****************************** to meet with him at the church, he had one of techs to come to the church, ****************************** spoke with me afterwards and told me that the tech said that the roof wasn't done right and there are so many holds in the roof and he couldn't understand why it was done that way. The church has not received a response from the contractor nor the contractors son since Friday 2/2/2024. It has raining a lot and the new til that was replaced in the ceiling inside the sanctuary is wet from the rain, I took pictures today to upload and send along with this response, this has been a year long process trying to work with this contractor who took $96,000.00 of the church's money and did not fulfill his agreement according to his contact. On 1/31/2024 I requested documentation from the contractor stating what he had done to repair the roof and is this solution to fix the many issues, never received the information, and this is causing more issues because of the rain, mold and drywall, due to the neglect of this contractor. After speaking with Pastor ****************** ****************************** and the ************** Members the church is not excepting his response and demands he pay back $96,000.00, and whatever damage that has occurred due to the roof not being repaired properly.  Thank you Rev. ************************************************* **************** of *** Inc.

  
  
  Sincerely,
  
  *****************************************

  Business response

  02/26/2024

  On February 22 I met with *********************** at the church with a member of *************** . I have noticed a few ceiling was wet from the past rain on a few days prior , after removing a he damage ceiling tiles we have pin point the array of the building that was compromised and causing the issues . I have explained to Mr. *********************** that I will be ordering a few roofing materials to correct the problem .

  As of today Monday February 26 the order has been place and should be arriving at the warehouse by  Tuesday March  4 , 2024. 
  I have explained to **************** that as soon as the materials arrive we will be contacting him so we can have access to the property to install .

   

  Business response

  02/27/2024

  On February 22 I met with *********************** at the church with a member of *************** . I have noticed a few ceiling was wet from the past rain on a few days prior , after removing a he damage ceiling tiles we have pin point the array of the building that was compromised and causing the issues . I have explained to Mr. *********************** that I will be ordering a few roofing materials to correct the problem .

  As of today Monday February 26 the order has been place and should be arriving at the warehouse by  Tuesday March  4 , 2024. 
  I have explained to **************** that as soon as the materials arrive we will be contacting him so we can have access to the property to install .

  Customer response

  02/27/2024

   
  Complaint: 21158736
  
  I am rejecting this response because: Quest Construction has not provided any documentation to what steps they are going to take to correct the issues, no documentation has been provided, and it's an ongoing problem with this company to provide proof of what they are doing, Quest Construction stated in their reply back to BBB that they spoke to ******************************, but we are requesting documentation, the church is not excepting word of mouth, the church needs documentation, the repairs for the roof was based on a contract not word of mouth, that is totally unacceptable, the church has been trying to get Quest Construction to fulfill their obligation to the contract that they submitted and they have failed to do so, the company forfeited their contract by not completing the roof in the time frame they stated on the contract and the materials that was purchased was not suitable for the roof to be repaired properly.  The contractor's negligence to repair the roof correctly from the beginning is why the church is in this position.  So, the church's position is for the refund of the $96,000.00 that was paid to the company according to the contract, and because of the roof not being repaired properly the church has occurred other issues which is a direct result of the negligence of this company.    
  
  Sincerely,
  
  *****************************************

  Business response

  02/27/2024

  We are working to eradicate the issue . I personally was there on Friday February 23 and I spoke with ************************* in reference to getting the rest of materials needing to totally eradicate the problem in which I have  already ordered

  As to providing proper documentation to let the client I will be sending the church an official letter addressing the steps, dates and time of work and the process, this letter will be to the congregation by Monday with a schedule on repairs .

  By no means will we not rectify the issue, we have went back to the church each time that we have been called and we never negated from not showing up or not going back to do what ever it take to replace the ceiling tiles to keep things in order.

   

   

  Business response

  02/27/2024

  We are working to eradicate the issue . I personally was there on Friday February 23 and I spoke with ************************* in reference to getting the rest of materials needing to totally eradicate the problem in which I have  already ordered

  As to providing proper documentation to let the client I will be sending the church an official letter addressing the steps, dates and time of work and the process, this letter will be to the congregation by Monday with a schedule on repairs .

  By no means will we not rectify the issue, we have went back to the church each time that we have been called and we never negated from not showing up or not going back to do what ever it take to replace the ceiling tiles to keep things in order.

   

   

  Customer response

  02/28/2024

  According to the Contractor Agreement Article 1. Scope of the Work it states that the contractor, would perform all of the work shown on the drawings and /or described in the Specifications, and to see outlined invoice as per scope of work, the Church never received any documentation regarding the scope of work that would be done and the contractor never removed any of the debris the church had its maintenance department remove the debris because it was a safety hazard. 2. of the contract states the contractor shall furnish a plan and scale drawing showing the shape, size dimensions and construction and equipment specifications for home improvements, a description of the work to be done and description of materials to be used and the equipment to be used or installed, and the agreed consideration for the work, the church never received any documents from the contractor with this information, and church is questioning the workers that Quest Construction used to repair the roof were experienced and knowledgeable roofers? 

  The Church is requesting that the Contractor provide this information in writing per the contract that the Church never received, what materials and the plan and scaled drawing showing the shape, size dimensions and the construction and equipment speciation's, as well as the requested documentation of what the contractor is doing to rectify these issues with a guarantee, word of mouth does not suffice in this matter as contractor gave the Church a contract for the work to be done and the Church wants this information in writing / and documented ,not word of mouth because for a year or more now the contractor has said many things but has not done anything he has said, the Church's position is to have the payment retuned in the amount of $96,000.00, because the Contractor forfeited the contract and neglected to do the work that the Church paid them to do and this has caused the Church many more issues. 

  Thank you,

  Rev. *********************************

   

   

  Customer response

  02/28/2024

  Please see attached for Invoice - Quest Construction.

  Thank you,

  Rev. *********************************

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