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            • Slavic401k.com

              1075 Broken Sound Pkwy NW STE 100 Boca Raton, FL 33487-3541

              BBB Accredited Business

            Customer ReviewsSlavic401k.com

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            63 Customer Reviews

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            • Jamal S

              09/27/2024

              Can't believe it take so long to withdraw your own money. Other loans giving you money within a day or 2 ************ will have you bankrupt waiting on your withdrawal..No way it should take 3 weeks to receive your own money

              Slavic401k.com Response

              10/04/2024

              Dear *****,


              Thank you for taking the time to share your feedback with us. Your satisfaction is very important to us, and we are committed to resolving this issue promptly. We understand that our standard turnaround time for a distribution request is longer than what is preferred and has caused frustration. After investigating, we are happy to report that your loan request has been processed in a total of 4 business days, which is faster than our usual ***** business days timeframe. Our *************************** Ambassador has provided you with his direct email and phone number to ensure your concerns and feedback are addressed promptly. Please contact him at your earliest convenience so he can assist you further. We appreciate your patience and understanding as we work to improve our services. Your feedback helps us to better serve all our participants. If you have any further questions or concerns, please do not hesitate to reach out. Thank you for bringing this to our attention.

            • Angie M

              09/06/2024

              They lie! Called yesterday and they lady said my check was overnighted with ****** she even put me on hold to double check)and I would get it today 09-06-2024. I called today to get a tracking number, and the *** said it hasn't even been sent! Wait What!?!?!? He said it would be another 3-5 days! Huh?!?!? It says on my portal it's been completed, what's been completed? I did the withdrawal on 08-13-2024, it says ***** business days, and add 1-3 days if having it sent overnight. None of what they say makes sense . The straight up lie was the worst! Please start telling the truth! Also please look back on the phone call transcripts from 09-05-2024 when I called and spoke to customer service! She straight up lied!!!

              Slavic401k.com Response

              09/30/2024

              Dear *****, 

              We sincerely apologize for the inconvenience you experienced with your loan request. As a Third Party Administrator, we occasionally encounter unforeseen challenges that may delay the processing of requests. We regret the lack of communication from our customer service team regarding the potential extension of our standard processing time due to these challenges. Once we obtained the necessary information, our team expedited the processing of your request. Please be aware that your plan involves paying agent services, and part of the payout process is managed by an external company. Unfortunately, this detail was overlooked by the customer service agent assisting you, leading to a misunderstanding about the expected timeline for your request.

              This is being addressed internally and we appreciate the information. Thank you for your patience and we truly appreciate your business. 

              Best regards, 

              Slavic401k Service Team

            • Fred W

              08/28/2024

              The last time I requested a distribution was in April. It was canceled because they said I could only make one distribution per year. I showed them in the contract that it said if you're over 59.5 years, you can make one distribution per calendar year. They agreed. It dragged on and on, but I eventually go the distribution through. August 12, 2024, I filed for another distribution. Ten days later, my request was canceled because, "you're only allowed one distribution per year". I called on August 23, to point out again what our contract says. I was told that yes, I was right and that Y*** had no idea why I was told that. I asked for an expedited remedy. On August 28, I had received no phone call, no emails and no texts from Slavic to indicate that they were rectifying their mistake. So, I called and got the same story. Yes, I can make monthly distributions. Yes, the person who canceled my request had made a mistake. Yes, I should have received some communication within two business days. The bottom line is that they have my money and don't want to give it to me. I am now at 16 days and this organization cannot correctly process a simple transaction. They have an informational Teams meeting coming up. I hope the presenter will first teach the employees there how to do distributions.

              Slavic401k.com Response

              09/03/2024

              Dear ****************, 

              We apologize for the experience you had with your distribution request in 2023. Our participant's feedback is very valuable to us because it gives us the opportunity to review our processes and ensure that we are able to improve our participant experience. Over the last year, we have worked really hard to improve the distribution experience and continue to do so each and every day. 

              Feel free to reach out to us if you have any additional questions or concerns. We will be more than happy to provide you with the required support. 

              Best regards, 

              Slavic401k Service Team

            • Kimberly S

              05/21/2024

              I think this company should be investigated .. I am the trustee for a client of theirs who passed and was told to fill out the paperwork they emailed me. Which I did and sent all information they asked for.. they would mail a check to the trust which they did not.. Now when I call it looks as if theyve blocked my number..

              Slavic401k.com Response

              05/28/2024

              Hi ********, we are sorry to hear about your experience with our phone system and customer service team regarding the beneficiary distribution you are attempting to complete. We have reviewed our records and were unable to locate that we received a beneficiary distribution for our mutual client. Please forward the distribution request and supporting documentation to the customer service ambassador who reached out to you directly via email. He will be your individual point of contact moving forward and will work with our internal teams to get your request processed. He would also like to set up a phone call with you to discuss the difficulties you are having with the phone system and answer any questions you may have. Please reply to his email or call him back directly to set up a time to chat. Thank you and we appreciate your business.

            • JEANINE J

              03/30/2024

              CRIMINALS!!!! THE WEBSITE AND APP DON'T WORK. THEY WON'T LET YOU LOG IN, UPDATE CONTRIBUTIONS. YOU WILL NEVER GET A LIVE PERSON ON THE ***** OR EMAIL. I WANT TO ****

              Slavic401k.com Response

              04/03/2024

              Hi *******, we apologize for the technical issues you have experienced with access and updating your contributions. Our customer service team has been in touch with you a few times and leadership recently left you a message to set up a phone call. If you still need assistance, please reach out to the team leader who contacted you directly. Thank you and we appreciate your business. 

            • MARK M

              03/26/2024

              started process to roll over company matching 401k Feb 16. Per website process should take ***** business days(3 weeks tops). it is now March 26 and still no check received by my **** Received email March 18 stating distribution (check) sent and will be received 7-10 days. Presently I'm on hold 25 minutes asking when was check sent. It was confirmed March 18 check was mailed and now 7 days later still not received. I have issue with a check mailed from ******* to ********** taking over a week. So now I'm being told if check does not arrive by Friday/Monday Slavic will issue new check and I can have it overnighted with tracking info for a FEE. I wonder who has been earning interest on my money while waiting for check to show up.

              Slavic401k.com Response

              04/01/2024

              Hi ****,

              We apologize for the delay in receiving you funds. The issue stemmed from your former company no longer being in business and we were unable to get the required verifications of your employment dates before we could legally release the funds. We have since received the required verification and the funds were mailed to you via standard mail. As agreed upon on a phone call with our service ambassador, if you do not receive the check today, we will stop and reissue the check via overnight mail and cover the expenses as a courtesy. Thank you and we appreciate your business. 

            • Danielle M

              03/07/2024

              Slavic is absolutely the worst!!! Its taken a week to do a simple update for my status just to even take out a withdrawal. Ive been getting the run around for a week and still nothing! Im dreading even having to go through the withdrawal process with them because if it takes this long just to update something simple in their system, I cant imagine how long itll take when they actually have to do something significant like take my money out. Ive dealt with numerous investment companies and Ive never encountered issues like this before.

              Slavic401k.com Response

              03/13/2024

              Hi ********, we have expedited your distribution request and traded the funds on the market today. Your money should issue within the next 3-7 business days and your overnight and electronic fund transfer fees have been waived as a courtesy. We apologize for the extra time it took to get your termination date updated.

            • Michael W

              02/13/2024

              Thiefs wont do s*** to help get my money ********** and on hold all the time followed by excuses

            • Doug M

              11/15/2023

              My company is merging to a new 401k company due to private equity buyout. Ive been trying for 3 weeks to get a loan for Christmas, with no luck. Ive called and received the run around. Our HR has called and sent emails. They wait until the grey area to respond back. Now its within 15 days of the blackout date and theres nothing they can do. Very unprofessional. Theyve held my $ hostage while making interest.

              Slavic401k.com Response

              11/17/2023

              Hi ****, thank you for your feedback and for bringing this to our attention. I forwarded your comments to our customer service management team and have been told that you have been contacted and spoken with. We are working quickly to try and meet your request, and we apologize that we did not meet your needs initially. Please do not hesitate to reach out directly to the representative you spoke with if you have additional questions/concerns. Thank you and we appreciate your business.

            • Joe R

              11/14/2023

              My employer uses them for investment purposes.Not recommended, slow to respond to information requests and very slow to provide your money in the case of a rollover .

              Slavic401k.com Response

              11/16/2023

              Hi ***, thank you for the feedback. Our records indicate your rollover request was processed within seven days and sent via standard mail. Typically most checks sent in the mail arrive within **** business days after being sent, so we assume you have it by now. If you have a specific complaint, please reach out to us at ************** so we may address it accordingly. Thank you and we appreciate your business.

            Customer Review Rating

            1.03/5

            Average of 63 Customer Reviews

            Contact Information

            1075 Broken Sound Pkwy NW STE 100

            Boca Raton, FL 33487-3541

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            (561) 241-9244

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            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 9/18/2019

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

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