ComplaintsforBiowest USA Inc
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Complaint Details
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Initial Complaint
03/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hi,Our lab at ********************* on 02/08/2023 paid Biowest USA $375 for their product S162TA-500, which was delivered and used by us for cell culture. However, our cell cultures stopped growing in the media with this component and started dying. When Biowest serum was replaced for analagous serum from a different company, cells recovered. While this is an unequivocal proof that their serum is bad, the company refused to reimburse us.Business response
03/24/2023
Hello,
I've attached the email correspondence with the customer along with the order details, from ****** Scientific to Biowest.
The customer purchased the product through a 3rd party, who placed a PO with us to ship directly to this customer.
The customer acknowledged in an email yesterday that they would be following up with ****** Scientific.
Customer response
04/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you so much for your help with this complaint!
We followed the steps suggested by the vendor and received full refund. We are satisfied with the response of the vendor.
Best,
**************************
**** **** **** *** *******
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.