ComplaintsforWindow Decor and Designs, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased ************** for my home in 2016. I paid $1150.20 at the time. Shade is covered with a lifetime warranty. The shade falls down by itself & is very hard to pull up. I've been trying for 3 weeks now to get it repaired. I keep getting the run around from them.Business response
09/07/2022
To obtain warranty service ****************** can bring his shade to our service facility located in ****** at **********************************************************. If ****************** wants Window Decor to perform any warranty work at his home there is a service fee of $200. All he has to do is call for a service appointment. Parts are covered under warranty at no charge if they meet manufacturers limits.
See warranty attached.
Thanks
Window Decor & Designs
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.