ComplaintsforMister Sparky

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ***** that work for Mister Sparky promise me that within the first week of august i would get my FPL meter, now we in the month of September and they keep giving me the run around, the city told me that Mister Sparky has to certified that the wiring is safe before they can powered up, what is so hard in that since they are the one that does the job, if you cant complete the job please refund my money, this is a business and right now i am losing money, i really didn't know you would have done this to me, if you never guarantee that i would get the meter i would never have used you to do the job and i would never ever recommended you to no one. you cant keep blaming the city inspector because i spoke with them and you need to do your part and finish the job. please don't tell me that you going to look in the matter because you all been saying that since the middle of August..

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mister Sparky replaced a fuse box in my home and ran a power line to my shed in April, 2024. In August, 2024, they failed the County inspection. Upon review of the work required by the County Inspector, the technician informed me that it would cost an additional $5940 on top of the $4286.25 that I already paid in order to finish the required work. I asked the Technician on Wednesday, August 14, ************************************ I didn't hear from the manager, so I left a message with the answering service on Friday, August 16, 2024, and I still. have not spoken to anybody from Mister Sparky. Which brings me to another part of my complaint. It initially took the technician over two weeks to finish the work and during that time, I called and left messages to speak with the manager on at least three different occasions and never once, did he return my calls. I was just so relieved to finally get the work completed, that I didn't bother filing a complaint. I didn't expect to have to deal with this company again. Boy, was I wrong!!

  

  Business response

  09/12/2024

  Dear BBB Representative,
  
  I am writing to provide an update regarding the complaint filed by Mr. ****** ******* related to our services.
  
  We have had a comprehensive discussion with Mr. ******** during which we addressed his concerns and collaboratively developed a plan to resolve the issue. We are now in agreement on the necessary repairs and solutions required to fix the problem.
  
  We are actively scheduling the necessary appointments to carry out these repairs as soon as possible. We anticipate all work to be completed to Mr. ********* satisfaction promptly and efficiently.
  
  We appreciate Mr. ********* patience and your assistance in facilitating a resolution to this matter. Please feel free to reach out if there is any additional information required or if further updates are needed.
  
  Thank you for your continued support.
  
  Sincerely,
  
  _________________________  
  ***** Fort  
  Vice President  
  Mister Sparky  
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Attached as an upload is my official letter of dispute to *************** VP of Mister Sparky. Thank You! *********************************

  

  Business response

  08/16/2024

  
  Dear Better Business Bureau,
  
  We are writing in response to the complaint submitted by ************************************* concerning the work performed by our team. We deeply regret any inconvenience or dissatisfaction this situation has caused her.
  
  Upon a thorough review of ************************** case, we acknowledge that the work completed requires repairs and does not meet the standard of excellence we strive to maintain. We take full responsibility for this oversight and are committed to resolving the issue promptly and to ************************** satisfaction.
  
  Our Branch Manager has devised a comprehensive plan of action to address the necessary repairs.
  
  Our goal is to ensure that ********************** feels valued and satisfied by the resolution offered. We value her as a customer and appreciate her patience and understanding as we rectify this situation.
  
  We will keep the BBB updated on the progress and completion of this resolution. If you have any additional questions or require further information, please do not hesitate to contact us.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ***************

  Division Vice President of Mister Sparky 

  Customer response

  08/19/2024

   
  Complaint: 22100925
  
  I am rejecting this response because: Last week *************** said he would honor the 100 percent guarantee and refund the entire job. A refund has yet to be posted on my credit card account. The Branch manager was supposed to be out today Aug 19th with another tech to make the ***airs. This is not the case now. I have tried contacting ***** Fort this morning via phone but once again the customer *** on the 844 number was not able to reach hhim.I sent an email after trying to reach him on the phone and I am awaiting his response. The email is as follows; 

  "Last week I scheduled with Christian for him and **** to be out here today Monday Aug 19th. I spoke to Christian 7am this morning, Monday. ********* said **** getting at ***** then we have to load the van and we will be on our way. 8:43am I get a call from **** that he is on his way alone because ********* almost had a heat stroke yesterday. I said **** I spoke with him at 7am this morning and he said the two of you would be on your way and now it's just you! 
  
  
  I called Christian cell number he gave me and he said he had every intention coming out today but he can't even think straight. 
  I asked how come you didn't tell me that at 7am this morning, you said the two of you would be on your way and nothing about a heat stroke! 
  
  
  He said he was sorry and says **** can do the work on his own and if he doesn't get it done today he will be back tomorrow. 
  I have heard this song and dance before and here we go again. AGAIN!!!!!!!
  I was supposed to have a crew out today *****! I tried to call you on the 844 number but the *** couldn't get a hold of you, of course. Like I said before no direct lines of communication! 
  
  
  My account has not been refunded either per our last phone conversation as well.
  
  
  Currently I am waiting on the one tech **** to arrive hopefully within the hour."

  
  Sincerely,
  
  *********************************

  Customer response

  09/05/2024

  The job is not completed and as of today 9/4/24 the second inspection has failed. Tomorrow a tech from Mister Sparky will come back out to make the corrections needed then another inspection will be scheduled TBD. This job and complaint is still ongoing.

  

  Business response

  09/12/2024

  Dear BBB Representative,
  
  I am writing in response to the complaint filed by ************************************* regarding the services provided by our company.
  
  We have carefully reviewed ************************** concerns and taken appropriate actions to address her dissatisfaction. We would like to confirm that the following steps have been taken to resolve the issue:
  

  A full refund has been issued to ************************************* as per her request.All contracted work has been completed to industry standards. This includes, but is not limited to, the required drywall repairs as promised.The necessary permit for the work performed received final approval this week.
  
  We strive to provide exemplary service to all our customers, and we regret any inconvenience ********************** experienced during this process. We value our customers feedback and use it to improve our services continually.
  
  Please let us know if any further information is required to resolve this matter.
  
  Thank you for your time and assistance.
  
  Sincerely,
  
  _________________________  
  ***************  
  Vice President of Mister Sparky  
  

  Customer response

  09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company preformed a job that has put my house at risk of fire for 2 plus years. They were to pull a permit to fix the job they preformed incorrectly at first. Them made my house unsafe to live in for 2 years without acknowledging their mistake.Inspected was out today and informed me to contact you because of a safety issue. Demanded the company employee to create an emergency permit to put in a new panel. The bus bar are burning from overheating. Please contact me I feel unsafe. ************

  

  Business response

  08/16/2024

  Dear Better Business Bureau,
  
  Thank you for bringing ******************************* concern to our attention. We want to assure both the BBB and ********************** that we are actively working to resolve this issue as promptly as possible.
  
  We are in the process of obtaining the necessary permit required to move this project forward and bring it to completion. My team understands waiting for the permit has caused a delay, and we are constantly monitoring the situation with the local authorities to expedite the permit issuance.
  
  We deeply regret any inconvenience that this delay might have caused ********************** and appreciate his patience and understanding throughout this process. At the end of this process we will make the ********************** 100% satisfied. 
  
  Please be assured that we are doing everything within our power to finalize this matter quickly and fairly. We remain committed to ensuring ********************** receives the resolution he deserves.
  
  Thank you for your attention to this matter, and we will keep the BBB updated on our progress. Should you have any further questions or require additional information, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************

  Vice President of Mister Sparky

  Customer response

  08/19/2024

   
  Complaint: 22048643
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I believe the ********** that conducted the first assessment failed to complete the inspection as requested to identify the issue. Recommending to me that changing all the outlets was the solution for the problem. According to him, all the supplies to change every single outlet and terminals assigned to the breaker were included in the work order. When the ********** came on the next day he called the first ********** to ask him if the flight fixtures were included on the work order and he said that everything was included. At this time, I noticed the second ********** proceeded to verify all the light fixtures to identify the problem. I also ask the first ********** to send me the quote and the receipt with the initial payment and we do not receive anything. I will follow up with an email or a phone call as soon as I receive a copy of the receipt. I have been trying to contact customer ********************** since the job was completed without any response. Then I got in contact with *********************************** at ************ director for Mr. ********************** and he support the actions of the **********. I request a copy of my receipt and todays is July 12 and I hadn't received the document yet. I was charge $971.00 on June 24, 2024 and $971.04 on June 36, 2024 for a total amount of $1,942.04 In simple words I feel like the first ********** took advantage of the situation to offer me a service that he knew was not the cause of the problem to charge me an excessive amount of money for a repair that want completed.

  

  Business response

  07/23/2024

  **********************,

  Good Morning,

  My Name is *********************, I am the operations Manager for Mister Sparky Electric in ****** *********  I am sorry to hear about your negative experience with Mister Sparky Electric.  I believe this concern may have come to me in error.  Each Mister Sparky is independently owned and operated.  After reading your BBB complaint it is reasonable to assume you are attempting to reach the Mister Sparky in ********  Please reach out to me directly if this is not the case and I would be happy to look into your case further.

   

  ~best regards

  *********************

  ************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled an appointment four days in advance using text messages, with the understanding that I would receive a free quote upfront.When the technician, ***********************, arrived, he informed my husband that it would cost $200 to check the issue. My husband called me, and I told him that it was supposed to be free based on the assurance from customer ********************** via text message. The technician denied this and insisted on the payment. Consequently, I sent him home.I later called the company. They told me that they would open a case against the representative who promised the free estimate and that I needed to show the text to the technician to receive the free quote. However, I had already sent the technician home and I do not want to reschedule due to concerns that they may upcharge me even after providing a free estimate.

  

  Business response

  08/16/2024

  Dear Better Business Bureau,
  
  We appreciate the opportunity to respond to the complaint submitted by ************************* regarding her recent experience with our service appointment. 

  Regarding the Appointment Details, the customer was entitled to a free estimate, our technician performed a visual inspection at no charge. 

  We gave the customer a price to perform a diagnostic so we were able to dig deeper into the issue. The customer declined this ********************** to move forward. 

  We deeply value **************** as a customer and respect his/her concerns about transparency and fairness in our service delivery. We are committed to rebuilding her trust through prompt, honest communication and reliable service.
  
  Thank you for your attention to this matter. We will keep the BBB informed of our progress and resolution status. Should you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  

  ***************

  Division Vice President 

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mister Sparky was called to address code enforcement issues at a trailer that I own and in which my daughter-in-law resides. Code enforcement issues in summary were: exposed wires; incorrect panel installation; and wiring and service rack not meeting working clearance. The technician originally quoted me around 5K and the quote included a panel replacement. After meeting with the technician again, he walked back on the panel replacement and instead proposed the quote for $5,354.20 that included a 3-point installation for $2,426.30 and a Level 5 Diagnosis for $1,743.30, among other things. Being a novice and under pressure from code enforcement I accepted the contract, naively thinking this would correct code enforcement issues. I had also purchased inexpensive smoke detectors which I requested that the technician install. Instead, he refused and tried to sell me some expensive wired in smoke detectors. The completed job failed the inspection and instead of trying to make good on this he proposed an additional "must do quote" in order to pass inspection for an additional $5,854.85 which included a new panel for $3,080.85 and a surge protector for $743.40 among other items and a new permit without closing out the first permit. This was presented as work that had to be done to pass inspection. He also had gotten me an $800.00 discount due to being a senior citizen among other things and that the discount had been approved by management. I was not satisfied with the new quote, so I consulted a recommended electrical company who by coincidence had experience transferring permits opened by Mister Sparky in which the work had been deemed unsatisfactory. The new company was able to get the job to pass electrical inspection for $3700.00 and without any expensive panel replacement or surge protector. Their technician had to correct much of Mister Sparky's work, particularly outlet switches and grounding and connections that were installed improperly and panel issues.

  

  Business response

  07/01/2024

  We appreciate your feedback and the opportunity to address your concerns regarding the services provided by our company, Mister Sparky. We understand your frustration with the code enforcement issues and the subsequent service provided by our technician. We apologize for any inconvenience and dissatisfaction you experienced during this process.
  
  
  Upon reviewing your complaint, we would like to clarify our understanding of the situation. You mentioned that our technician originally quoted you around $5,000, including a panel replacement. However, after reviewing the service history, our technician proposed several different options to repair the list of code violation found. However, you authorized Mister Sparky to only repair certain issues identified during the evaluation. 
  
  
  We understand that you chose not to move forward with some of the recommendations provided in an attempt to pass the code enforcement inspection. However, we regret to learn that the completed job failed the inspection and that you chose to seek the assistance of another electrical company to rectify the additional issues.  Based on the information you provided the other electrical companies quote, we cannot determine if this was for additional work or to redo the work we completed. We do have the records from the electrical inspector, he did not request our work to be redone, simply sited additional items that needed corrections prior to closing the permit. 
  
  
  We apologize for any miscommunication or misunderstanding that *** have occurred during the process. We strive to provide clear and accurate information to our customers, and we regret any confusion caused. We will address this matter internally to ensure better communication and transparency in the future.
  
  
  While we acknowledge your decision not to proceed with some of the recommendations, we stand by our initial assessment and the proposed solutions to address the code enforcement issues. We understand that you were able to pass the inspection with the assistance of another electrical company at a lower cost. However, we cannot refund the amount paid for the services provided by Mister Sparky as you chose not to move forward with the recommended solutions.  
  
  
  We apologize for any inconvenience caused and any deficiencies in our service. We appreciate your feedback, as it helps us improve our services and ensure better customer experiences in the future.
  
  
  If you have any further concerns or questions, please do not hesitate to contact our customer ********************** department at ************ or email us at ******************************************* We are committed to resolving any outstanding issues and addressing your concerns to the best of our ability.
  
  
  Once again, we apologize for any inconvenience and frustration caused. We appreciate your understanding and cooperation in this matter.
  
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted Mister Sparky to repair an electrical issue with no power in my bedroom and bathroom. The technician came to my residence on May 31st to diagnose the issue. He said that the issue was a bad neutral wire somewhere in the circuit. He did about an hour of work and charged me $507.25. He said that he could come back the next day (June 1st) to finish. He came the next day and finished replacing the outlets and switches, however it did not fix the problem. He then proceeded to tell me that now he wants to try something else to fix the issue. In the meantime he told me that I owed another $917.00 for the work he did that didnt fix the problem. I have been calling Mister Sparky since Saturday, June 1st regarding this and I have not received a call back from anyone. I am absolutely appalled that I have not received any communication from this company. I still have no electric in my bedroom and bathroom but they have over $1400 of my hard earned money and nothing has been fixed. Additionally there is some damage to my wall in the bedroom and damage to my wallpaper in the bathroom.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a generator and was told a plumber needed to come to my house to hook up the gas line and the generator would be tested at that time. That was a week ago. I have e mailed and texted several times to the man named ******* but no reply. I also called the regional manager but no return call back.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  The previous home owners of a house I purchased had the electrical panel replaced before I bought the house. I then had two circuits ran after I bought the house. To begin, there was never an inspection done by the city on the electric panel to confirm that it is up to code and installed properly. The panel that was installed before I purchased the house in the summer of 2023. Then after having them back to do the two circuits, there was a trail of debris and damage to my attic access, walls, door trim as well as drywall damage exiting the attic. The technician was there while I wasnt home and claimed to have to leave to go pick his child up. He was present for maybe 4 hours. Having left the mess, I thought he would be returning but apparently not. I then noticed that not a single breaker switch could cut power to my daughters bedroom (insanely dangerous?), so I had him come back and he relabeled some things and seemingly resolved that issue. When he did that though, my gfi breaker, that all the breakers are supposed to be run through apparently, was relabeled to office/bedroom. So do I even have gfi protection anymore? *** voiced all of these concerns multiple times and once with the manager who was understanding. After the phone call with the manager, I never heard back after multiple attempts to resolve this. Now, six or more months later, they out of the blue send me the same unadjusted bill as if we had never had conversations about the damages as well as the lack of an inspection. I should note also that they have the permit locked behind a PIN number. So even if I wanted to get an inspection, that would block me from doing so. They refuse to bring a solution to the table while also blocking me from confirming the safety of my electrical system.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩