Customer ReviewsforAmerican Hero Construction of Florida LLC.
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jeffery D.
1 star02/14/2023
I will never recommend American Hero Construction to anyone. American Hero helped me file an Insurance claim because of a roof leak and due to the age of the roof, 17 years, we needed a new roof. American Hero helped me file the claim in August 2022. November 2022 American Hero pulled the permit. December 2022 the project Manager ******************* spoke to me and said ************************ we are looking at the first week in January 2023 to put your roof on. The office should be giving you a call. The office never called. ******************* never called, never returned calls or texts. I would go to the office before, during and after business hours, but there is never anyone there.American Hero pulled my permit, then skipped town with my 9,870.22,which was the first half of my Insurance claim and my ***** deductable, and I still need a roof. my number is my name is **** and very disgruntled. I will not give American Hero a single star rating.Review from Colin H
5 stars12/07/2022
Ian did a great job for us and I would be happy to recommend your company to anyone Colin ****Review from Mallory F
5 stars07/28/2022
Professional organization that supported every part of the process to include pre and post inspections. Ian was our project manager and did a great job! He was a thorough communicator and always available. I would recommend them to a family member. Thanks again!American Hero Construction of Florida LLC. Response
07/29/2022
Thank you for your excellent review and choosing American Hero Construction of Florida for your roofing needs. Ian is a Rockstar on our team and we go above and beyond to bring the spirit of excellence alive in each and every customer interaction!Review from Chris M
5 stars05/16/2022
My experience with American Hero Construction was great. Evan and his crew communicated with me from the start on each process and really drove the project to completion.Review from Elizabeth V
5 stars05/12/2022
American Hero Construction just completed my roof replacement and I was very pleased with all aspects of the job. Evan was our senior field inspector and did an excellent job, keeping the entire job moving along, from start to finish and my roof was in very bad shape. Evan is very professional, courteous and offers a very high level of customer satisfaction. I highly recommend this company and Evan A.Review from Joseph B
5 stars05/10/2022
Evan was outstanding to deal with. He stayed in touch throughout the process, communicated next steps and followed through and followed up. Thanks to all at AHC.Review from Cathy R
1 star05/04/2022
American Hero Construction replaced my roof in December 2020. The replacement was unbelievable. A.H.C. Had a very hard time getting anyone from A.H. They finally came out multiple times for repairs on my roof. In the process I had property damage, garage door l, leak in my garage ceiling. Damage to all my existing gutters. A.H.C. had a third party come and replaced my gutters. ***** ******* did a horrible job. They damaged split my 1x2 behind gutters. The brand gutters are dented, down spouts don't completely go in the drain, the down spouts are not straight and more. They hired a new company in Dec 2021 to replace my gutter, but the company could not replace my 1x2s behind the gutters since the drip edge would have to be replaced. Order to do so, my roof has to be replaced. I spoke to Romney L., Dave S. and multiple people. All have dropped the ball. I have spoken to the owner Tyron C. He used the phrase, "it's all jacked up". He said he wants to get the issue taken care of. As of today, May 4, 2022 there has been no contact from Tyrone C. the owner. He has no intention in resolving issue. My nails on my roof are popping. I have a very bad roof job. If you don't want a head, I would not hire this company. They are unprofessional, and liars.American Hero Construction of Florida LLC. Response
05/09/2022
American Hero Construction has been helpful and compliant in every way possible. We have answered all your calls and messages and even made several trips to your property to speak with you. You sat down with one of the owners of the company, Steven F., and compiled a list of problems. American Hero Construction fulfilled all the problems on said list and satisfied everything under our Labor Warranty. After all was done and resolved, the only remaining issue was the Manufactures Defect with Owens Corning. We helped you through the process of fighting for a full roof replacement with Owens Corning, which you received. As we have explained to you multiple times before, it is their responsibility to replace your roof and the gutters are a part of that. We are not going to be financially responsible to for detaching and resetting the gutters when this is not our problem to resolve. American Hero Construction has been nothing short of helpful and professional in every way and we do not appreciate you saying otherwise.
Customer Response
05/10/2022
A.H.C hired a third party to replace my damaged gutters. They hired Tiger Gutters to replace the gutters that A.H.C. roofers destroyed. Tiger Gutters came out and replaced my gutters. They splitted the 1x2s, dented the new gutters, and some of the gutters aren't even attached to any wood. My down spouts are not straight. Tiger Gutters said they are not responsible since AHC hired them. My original gutters were in better shape than the replacement from Tiger Gutters. AHC who is responsible for the botched gutter job? I should have checked with the BBB before having my roof replaced. I should have listened to my neighbor that had his roof replaced 4 months prior to my roof. He only had issues as well with his gutters that AHC replaced. His gutters fell off his house within 2 weeks.
Again, who is responsible for my blotched job on the gutters in my house???Review from David F
5 stars04/05/2022
American Hero has been an excellent company to work. Everyone focused on customer service and ensuring everything was done right. Evan, our project manager, was instrumental in ensuring all roof work was completed on time and to our satisfaction. Best experience and look forward to working with American Hero and Evan for future projects.Review from Gloria H
5 stars03/11/2022
Irn was very professional and everything he said the company would do was right on target. Would highly recommend American Hero and Ian P..American Hero Construction of Florida LLC. Response
03/18/2022
Thank you so much for your review! American Hero strives to do our best for each and every one of our clients!Review from Labron H
5 stars11/14/2021
We recently needed the services of a roofing company and we called Hero. We had employed them before and were very pleased and their customer service is outstanding. In this day and age you just don't get customer service like this any more. The quality of work, knowledge of products and roofing is superior to any other roofing company that I've ever dealt with. They stay in touch, they communicate and they get to your home quickly, determine what is needed, what materials to order and set up a return appoint and then they show up and do more than what they said they would. The best I saved for last, they are all veterans and you just can't beat that in my book.
Customer Review Rating
Average of 10 Customer Reviews
Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
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TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
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