ComplaintsforRV Armor, Inc.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Refer to my written statement

  

  Business response

  10/17/2024

  This is very unfortunate.

  Not sure why this is even a complaint on here.

  RV Armor has done well over ****** RV roof installations and we are very serious about customer service.

  Not sure why Mr. ***** felt compelled to write a 3-page letter. During the initial RV Armor roof system installation, there was a little damage that occurred. Mr. ***** was well compensated for those, and it is well documented on our end. Mr. ***** has never been materially harmed in any way. 

  We are a company that know our people aren't always perfect, but we always strive to make things right.

  Mr. ******* roof installation was completed on August 18th, 2023.

  We did not hear back from Mr. ***** again until October 8th, 2024, almost 14 months later stating that the gutter had pulled away from his RV slightly.

  On October 14th, 2024, we were able to get ahold of Mr. ****** He was told we could have someone out to look at the issue and determine a cause and what needed to be done the week of November 4th. He was also told that the tech could possibly be there the week before, but we did not know at this time. Mr. ***** objected to this and said that he needed and exact date and time. We told him we cannot do that this far out, but we would narrow down the date as we got closer for him.

  We are a mobile service company, his issue with the gutter pulling away slightly is not affecting the performance with our roof system. There is a strong probability that this gutter is not even a warrantable item, but we are more than willing to have one of our techs take a look at it, to determine what may have caused the issue. (wind damage, etc.).

  The best we can do is give Mr. ***** an approximate timeline of when we can be there to inspect this with one of our mobile techs. As we get closer to that time frame, we can pinpoint the actual date and time for him.

  Mr. ***** is also not currently under contract, so not sure what he's referring to as far as his reasoning for wanting an exact date. He has no monies on deposit, etc. 

  Again, we have always tried to be there from a customer service standpoint. Mr. ***** just needs to be a little patient, as this shouldn't be a big deal. This also should never have been put out into the public through the BBB.

  If Mr. ***** wants to reach out again and be kind, we are more than happy to send a tech out to see what we can do.

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