ComplaintsforBradenton Motors

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/15 I purchased a car that had been repossessed the day before and was being looked over and fixed by thier mechanic as I was doing the paperwork, when it was time for me to receive the car it did not run. They stated it was a simple adjustment to crankshaft sensor and they would make sure it was fixed or refund my money. After thw repairs the check engine light is still on, the car smells like burning radiator fluid and it's not fixed. When I refused to leave with the car the office manager called the police or said she was. I have a car I paid **** for ( because he said he was giving me a good deal for Christmas) and it's junk. Also there were thousands of live roaches in the car, which created a smell that I believe to be a health hazard as well. It's very toxic inside the car.

  Business response

  01/10/2024

  ***************** came in with a specific budget, I said i have a repossessed *** we just got in. She looked at the *** and proceeded to purchase it. The *** did develop a problem and We refunded the customer her money. 

   

  Thanks *********;

• Initial Complaint

  04/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 14th I made a police report of someone damaging my vehicle it was towed to the above listed business were it was inspected by the dealership and appraiser it took maybe a little over a month to get everything finalized and paperwork approved once approved my vehicle was to be fixed the next day the check was sent out instead they held my car over 8 months no work being done I finally got my car back a week or two before the New Years after two weeks the car was back at the shop they told me what the problem was it was the heads to the same engine they were suppose to had bought a new one with the money that was sent from the insurance agency they told me they fixed it I left with the car maybe three weeks to a month after the car was back at the shop this time they told me it was the oil plug popped loose they say they fixed it two days later the car was towed back to the because I had broke down on my way leaving the shop to take it somewhere else to get another opinion on what was wrong because at this point the car had been returned back to them three times after the new motor was to be put in back in 2021 I wanted to get an opinion from someone who wasn't just going to tell me something then say it's fix knowing they never fixed the issue the first time and I get back down the road and I'm getting it towed back to them so now that the car is still at the shop at Bradenton motors there telling me that I blew my own motor soon as I pulled off from there shop and saying that I have to pay them 300 dollars for a new one and they just got paid from my insurance company to buy a new and at this point I'm out of a car because it's just sitting at there shop because they say there not fixing it until I pay them for a new motor

  Business response

  01/10/2024

  ***********************, Did have her vehicle towed in. We replace the motors as the insurance company paid for. The motor we put in, Did Fail. We replaced the motor again in good faith. It was just an inconvenience for both parties. It took no where near 8 months to finish. Maybe an additional week.

  Thanks *********;

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩