ComplaintsforFitness For $10

• Initial Complaint

  09/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have a gym membership at fit for ten. My annual dues for matiness to improve the gym is due at the end 9f August. They collected ******. We went to the gym last Sunday on 9/11 and the gym looked as normal. We went today 9/17 and they have closed at least 50 percent of the gym reduced equipment and moved everything over to the body building size. It is not what we signed up for or what we purchased. When we asked getting our annual fee back and canceling the membership we were told we could not get or annual fee back and that we would be required to pay 2 more months at 24 dollars each to cover an early cancelation. We were told members were sent emails about the coming changes. No one in my family got the emails. I also checked with a few of my friends that bel9ng there too and the did not get an email either. We were offered if we did not cancel 2 free months ot 2 free months of tanning or 2 free months of therapy. But no refund and we are being penalized if we choose to cancel early. We signed contract for a particular gym. It still has the name and same address bur they have drastically reduced equipment and permanently closed space. I want my $186 79 returned. They can feel free to pirate for September. I also do not want to be penalized the 2 months for canceling early.

  Business response

  09/22/2023

  This has already been resolved with the customer.  Explanation:   Customer service staff are required to refer requests for refunds or fee waivers to the owner for approval. The club owner wished to talk to this customer about how we have been hard at work making our fitness club the best experience possible, the improvements we are working on daily, our plans for the future and more.  We replied to the customer's email promptly. Sadly, the customer failed to respond to our request to meet with the owner.  Therefore without delay we cancelled the membership and processed a prorated refund of the annual fee per the customer's request with no further obligation.  The owner is disappointed to see a customer leave us without having a dialogue.  
  

  Customer response

  09/23/2023

   
  Complaint: 20616747
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************-muchunas

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a member of Fitness for 10 from 2014 to 2015, and then I personally went into the location to sign paperwork to cancel my membership. Fast forward to today June 30, 2023 I get a call from a bill collector stating that Fitness for 10 has forwarded my account to them for an unpaid balance. I dont know how this is even possible when I went in personally to cancel this membership many years ago when my contract ended and to make sure there was nothing pending, now fast forward 8 years later Im getting calls from a bill collector.

  Business response

  07/11/2023

  The customer had a membership from 4/2014 to 5/2015 which was cancelled successfully. (family plan with ************)  Then the customer came back and opened another new individual membership in October 2015. Unfortunately, our records indicate that the customer never cancelled the second individual membership and the account became delinquent almost immediately.  Our attempts to reach the customer to collect the past due balance were unsuccessful. The account was sent to collections in 2016 for failure to remit payment on the outstanding balance.  The balance due is $198.85.  We have made attempts to contact the customer in the years since the debt was incurred in ************************* 2023 the account was transferred to a new collection agency for further scrutiny.  A copy of the membership agreement is attached.  Left voicemail message for customer 7/6/23 to discuss. No response so far.

  Customer response

  07/14/2023

   
  Complaint: 20260767
  
  I am rejecting this response because: The agreement that they provided in the previous message has the name ********************* on it. I do not remember ever coming in to start a new membership on my own because shortly after that agreement was cancelled I had moved 45 minutes away.  I would like to see the agreement that they say I came in and filled out myself because at this point these charges they sent to a bill collector are completely fraudulent in my opinion. 
  
  Sincerely,
  
  *****************************

  Business response

  07/17/2023

  Attached is the second individual contract you requested. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩