ComplaintsforSPM of Alabama LLC

• Initial Complaint

  07/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ***Refund of Security Deposit***Refund date due: June 30th, 2023 (due two weeks after end of lease term - 6/17/23)Amount - $250.00 Our expectation was to receive full security deposit refund minus final ************* charge At *********** (*****************, ** *****), we recently encountered a concerning situation with the management. Despite leaving the apartment in a notably improved physical condition compared to when we initially received it, we were unexpectedly charged for cosmetic fixes upon moving out. One specific instance was the stove, which had been diligently cleaned inside and out before departure. However, ********, the management company responsible for *********** apartments, charged us for cosmetic cleaning of the cooking surface. It is essential to note that the cooktop was in excellent working order and had undergone thorough cleaning prior to our move-out. Adding to our dissatisfaction, the apartment building itself is quite old, and it is natural for certain wear and tear to occur over time. Nevertheless, the management is unreasonably deducting deposit funds for what appears to be regular and expected signs of normal use. We seek a fair resolution to this matter, as we believe our actions have exceeded the expected standards of care for the apartment. We have rented from four other apartment communities (Greystar, ******************** and AMLI Residential) over the course of 7 years and have never had an issue with the return of our deposit. It is our hope that the management will acknowledge our efforts and rectify the improper charges accordingly.*********** management responded to our letter only to say that the damage required repair and that they were transparent and fair in the process. Out of our $250 deposit the management returned only $57.06 which I have yet to cash. it is quite disrespectful your treatment by management for tenants that always paid on time and made sure to take care of their property (inside and out).

  Business response

  07/27/2023

  Thank you for bringing concerns regarding **************** security deposit to our attention. We take every resident's feedback seriously,and we aim to address any issues promptly and fairly.
  
  Upon reviewing **************** complaint and the details surrounding **************** security deposit, we want to assure you that our team has thoroughly investigated the matter. We understand the importance of transparency and accountability in handling security deposits.
  
  Based on our evaluation, the deductions made from **************** security deposit were in accordance with the terms and conditions outlined in the lease agreement. These deductions were primarily for repairs and cleaning necessary to restore the unit to its original condition, charges such as damages beyond normal wear and tear.
  
  To ensure we maintain the highest level of fairness, we have itemized the charges in a separate document attached to this email. This breakdown includes a detail of each deduction along with the corresponding expenses incurred.
  
  We want to reassure you that we value our residents and strive to create a comfortable living environment for everyone. We genuinely regret any dissatisfaction **************** may have experienced and are committed to addressing **************** concerns in a fair and respectful manner.
  
  If you have any further questions or need clarification on any aspect of the deductions made, please do not hesitate to reach out to our office. We will be more than happy to assist you.
  
  Thank you for giving us the opportunity to respond to your concerns, and we look forward to working towards an amicable resolution.
  
  
  Kindest regards, 

  *******************************, Community Manager
  ******************************************************************************************;
  *************** | Fax **************
  ********************** | *************************
  Professionally managed by SPM ******************* | www.SPM.net

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was living at ************************* **************************************************************************************** and apartment management terminated my lease for her reason : refusing to renew my lease on top of that I was a victim in domestic violence and she knew that! We then went to court and they said that if I moved out by march 12,2021 that I wouldnt have an eviction on my record and she put a balance of ***** on my credit for an eviction! And its wrong she has thrown me an my kids out on the street for being victims ! When she was supposed to protect us but instead she left us for dead !

  Business response

  01/31/2023

  ************************* 
  5350 ************************** 
  ********, ** 36582 
  ************** 
  TTY ************** 
  
  
  January 30, 2023 
  
  To: BBB 
  Re: *********************;
  
  As stated in the lease that is agreed upon by the resident at move in, the determination for non-renewal of a lease is based on repeated violations of the Lease and/or Rules and Regulations.  The residents files are carefully reviewed at renewal and a determination is based on the contents of the file.  If a tenant is issued a Lease Termination due to non-compliance and willfully vacate the property by expiration date noted, an eviction is not placed on their landlord history.  If a court eviction has to be filed an agreement can be made with the resident to move and the eviction not be placed on their landlord history. However, the resident will be responsible for any charges occurred during their residency and/or any legal fees.   
  
  All Residents sign a Violence Against Women and ****************** Reauthorization Act of **** addendum when they move-in stating in case of any conflict between the provisions of this **** and the lease the provision of the **** will prevail.  The resident is required to submit the completed form and documentation within 14 business days to receive the protection of the ****.  Failure to provide the proper documentation can result in eviction.  The Violence Against Women and ****************** Reauthorization Act of **** is posted at all properties and consistently monitored for all individuals.  As it states, If you are receiving assistance under Section 8, you may not be denied assistance, terminated from participation, or be evicted from your rental housing because you are or have been a victim of domestic violence, dating violence, sexual assault, or stalking.   
  
  Sincerely, 
  Management of ************** 
  
  

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved in to an SPM property in May and myself, along with several other residents have had issues with package thefts and safety concerns with the call box being inoperable in the building. I was told in our tour that the lobby had cameras, but after several thefts of packages, have since been told after move in that the cameras were inoperable. I was assured the cameras were being repaired and that cameras were also being added to the mail room. After following up with management I was told there was no ETA for the lobby camera repair, and they knew of no plans to install cameras in the mailroom even though the former property manager put it in writing with an estimated completion date of 11/30.I asked if I could install my own camera like a ring doorbell, but was denied even though they have made no effort to help control the thefts in the building. In addition, the callbox being inoperable is a safety concern. I have submitted a maintenace request to be told the call box has never worked. However, this was not communicated during our tour. I even asked if we could access the building with a code at the call box and was told no, but that the box was operable. Its been several months, and the issues are no closer to a resolution. We deserve to live in a safe, theft free environment and the management is doing nothing to alleviate the lost expenses we continue to incur with theft of mail and packages. Given this is a felony that is happening regularly this should be a priority or residents should be allowed to find accommodations that are safe elsewhere.Many apartments use lockers for package deliveries as well, yet nothing has been done to date.

  Business response

  01/03/2023

  Hello,

  We would like to address this complaint immediately and are requesting further information.  We manage many properties, so I need to know which property this complaint is in reference to.  Please let me know the property name and address, so I can take action on this complaint immediately.

  Thank you

  Customer response

  01/05/2023

   
  Complaint: 18601596
  
  Good *************************************** requested additional information in order to assist with resolving the complaint. The property name is ********************, located in **********, **.

  
  Sincerely,
  
  ***********************

  Business response

  01/06/2023

  January 6, 2023
  In response to complaint #******** for ******************** in **********, **. Our local management office was notified in December 2022 that a small number of resident packages had been reported delivered but were missing and presumed stolen. While the Management offices are not responsible for package deliveries or mail carrier issues, we offer a delivery location within the building as a courtesy for our residents to have packages delivered if they are not home. Due to the theft, our office completed an audit of access systems, upgraded its access control computer, performed repairs on the entrance call box, contracted with ****************** that allows for delivery drivers to enter the building with an app and deliver packages directly to resident doors. A property-wide notice was sent via email on December 22, 2022, notifying residents of these measures. Additionally, the complaint notes that the resident requested to install a camera doorbell but was denied. It is our policy that residents are allowed to install battery powered camera doorbells (such as Ring), provided the installation does not damage walls/doors. If additional assistance is needed, the resident may reach out directly to the Regional Property Manager via email at ************** or by phone at **************.

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Filled out a lease application in September. And paid the 75$ application fee. Was told the turnaround time would be a few days, it is now December! And still have no approval nor denial. Im not able to contact them via email nor phone I send 5 emails AT THE MINIMUM per day and call with NO RESPONSE! The one communication we did have was asking me to resubmit documents that I had already submitted, but I had no problem resubmitting them. After that no response I dont even know if my application has been submitted. I have tried to call the corporate SPM office left several voicemails . No response or email back from them as well.

  Business response

  01/04/2023

  *************************** applied for an apartment on September 12, 2022, at a new tax credit community - ****************** -  in *************, **. 

  The approval process for the tax credit program can be cumbersome - the applicant has to provide: birth certificates, bank statements, student status, social security card, drivers license, proof of all income (paystubs, bank statement, life insurance, investments, divorce decree, child support documents, 401 K, investments, etc).  We were also waiting on the Certificates of ***************) from the city (since it is a new development).

  Unfortunately, we cannot send the application to the compliance department for processing until we have received all documents from the applicant.  Once we received, our compliance department reviews/processes the application to ensure that the applicant meets the income requirements, etc. 

  *************************** application was approved for move-in and she moved into the community on 12/14/2022.
  

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In April 2021, I went to East Village to turn in my application for housing. The manager Ms. C. displayed a nasty/nice atttiude on two unpleasant occasions which resulted in me being denied to turn in my application. I contact Janice at SPM office to file a complaint and she then contacted Ms. C. to allowed to me turn in the application and pay the $85.00 application fee. On 3/16/22, I was contacted by Ms. C. & advised that my opportunity to rent was coming up & she'd keep me updated. On 3/28/22, I receive a call from her stating that I needed to contact her to move forward. The following day I spoke with her assistant Anna who advised me that I needed to turn in 6 recent paycheck stubs and proof of all income to re-qualify for the apartment. Once I turned in those documents Ms. C. requested another document instead of giving me a list of what was needed, which i requested several times. On April 7, I meet with Ms. C. in her office with all the documents she requested & at that time i was informed I didn't qualify for the apartment saying my income was too high. She pre approved me last year with the same income and only a 4% raise. my documents clealry showed that my combine income wasn't over the Max income for 3 people of $48,120. She was very condescending and took joy in retaliating against me in this way. She advised me to go to my employer & see why my gross income is coming up to $47k despite the same computer screen showing I make $40,170.The additional child support still didn't come to $47k. 4/8/22 I emailed a letter from my employer that my salary is less then what she is estimating for my gross which would qualify me for the unit.She has ignore the email and She isn't willing to do the work and calculate this properly as this is her opportunity to retaliate and discriminate against me using her authority and position. She went above and beyond to make the application process difficult and invasive.

  Business response

  06/08/2022

  Business Response /* (1000, 10, 2022/05/24) */ This apartment community is operated pursuant to the rules and regulations of the Low-Income Housing Tax Credit (LIHTC) Program. This program provides for a specific maximum monthly rent which may be charged for the apartment unit. The program also requires that this apartment community be leased to qualified households as defined by Section 42 of the IRC. Qualified households must meet certain income limitations, as well as additional eligibility requirements including all income, asset, and student status verifications. Ms. Wilson's application was received on Friday, April 30, 2021. Ms. Wilson's name came up on the Wait List, and we left her a voice mail on Monday, March 28th asking her to call us back regarding the unit we will have available. No call back received. On Tuesday March 29th we sent an email to Ms. Wilson, advising her of the unit we have coming available. Ms. Wilson called back and spoke with the Assistant Manager regarding the process. Offer was accepted on Wednesday March 30th. An appointment was requested via email to updated rental application. We received a job offer letter from 2020 and paystubs from Ms. Wilson via email on Friday, April 1st. On Monday April 4th we received several other screenshots of online bank payments from her employer and child support payment history including a child support payment instruction from the courts via email. The offer letter received did not match the paystubs. Per the documentation submitted, Ms. Wilson currently getting paid more than in 2020. The Property Manager and Ms. Wilson reviewed the paystub dates with a calendar to make sure the paystubs were consecutive - there were 2 missing stubs at the time. The Property Manager re-explained the required documentation needed to proceed including a thorough explanation of why the full court ordered documentation was needed, aside from the payment history. Ms. Wilson became irate during the conversation and insisted that we were just trying to make it difficult for her. The Property Manager explained that we require the same proof of income for everyone in order to properly qualify them for the program. She said she would be going to the courts to pick up a copy of the court order. On Tuesday April 5th prior to arriving to her scheduled appointment we received a 2nd email of a full visible picture of the child support payment instructions. Ms. Wilson arrived at 4:45pm on Tuesday, April 5th . Met with Asst manager, we received the 2 paystubs needed to complete the 6 consecutive requested. We went over all documents received, later to find she would need to bring in additional information due to the assets declared on the application. Ms. Wilson was bothered by the income calculation process and all the additional documentation requested such as child support court order, bank statements and rental verification details. The application was incomplete. Ms. Wilson expressed frustration and stated she needed to pick up her daughter from school, also stated she would return on April 7th at 4pm to finish. Ms. Wilson arrived at 5:10pm on Thursday, April 7th. Met with Manager, child support court ordered documents were received. We were still pending other documents; however, with the court order and the paystubs we would get an estimate of the Total Household Income. I opened up the calculation sheet on the computer and entered all numbers required. I went through the calculation sheet step by step explaining we were required to use the higher amount of the 3 sections. I explained to Ms. Wilson that the max allowable income for 3 people was $48,120.00 and that her total household income including paystub calculations and child support court ordered amount was showing a total of $51, 555.39. She said that was wrong and impossible, I asked if she received any bonuses in the beginning of the year that might be making her gross year to date amount higher, she said "no". I asked Ms. Wilson if she knew if the gross income on her 2021 W2 reflected she made less than what was showing on the calculation sheet for her YTD. She started gathering her things frustrated saying "forget about this", "I don't even know where that is", "this isn't right", "I'm trying to keep myself together," "this is what makes people kill themselves", "now you are asking me for more documents". I replied that all we are trying to do was help her, and that we have been patient with explaining the process to her many times. I told Ms. Wilson that unfortunately even if she was to find her W2 that we would have to go by current income information and that unfortunately we could not proceed with the application. She then brought up the year-to-date calculation section again. Stated "what is showing on the calculation sheet is not what I make". I pulled up the calculation sheet again on the computer, I requested for her to open her phone and to pull up on ADP her first pay stub of 2022. The pay ending period showed 01/01/2022. I showed her how all numbers were properly inserted into the calculation sheet. Again Ms. Wilson said "forget it" starts getting up agitated and speaking under her breath. Before leaving, I asked Ms. Wilson to please send me a screenshot of the paystub we looked at together in order to document our conversation properly and close out her file, she did not reply and stormed out of the office. Occupancy reviewed the application and paystubs and re-calculated annual income without the 2021 earnings ending on January 1, 2022; Not including the income from January 1, 2022, Ms. Wilson's income was verified to be income qualified. On Friday April 8th I received an email from Ms. Wilson with a blank attachment. I replied with the attachment showing her what I received and letting her know the attachment was blank. She then replied with only a picture of a letter stating her annual income and her bi weekly salary. Currently, the application is pending; the applicant needs to provide additional requested information to confirm assets, as well as other required documents. Consumer Response /* (3000, 12, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the business is missing vital information and not being truthful in its entirety. On April, 5 I met with the assistant manager at East Village who told me that Ms. C. would contact me to bring in any additional documents, if needed, the following day which would have been April 6. She never contacted me on April 6, 2022. I did receive a call on the early morning of April 7, 2022 from the assistant manager asking if I was still coming to the office that day. During that phone call I asked the assistant manager why didn't Ms. C. call me yesterday to ensure I'd have all the documents required for the appointment today and she stated she'd rather sit down with me in person to go over the file. This was the issue that cause me to be upset. They could never tell me what documents were required up front. Once I produced one documents she then request another which prolonged the process repeatedly. I feel this was being done intentionally and as a method is retaliation for the complaint I filed reagarding her I'm 2021. On April 7, I met with Ms. C. at her office with the child support court order she requested. She entered my income Into the system and told me that I was not approved for the unit due to my income being over the property limits. "She stated that you're application is being denied at this time as you do not meet the income requirements". She also asked me for my W-2, which causes me to become more upset because she could have told me i needed it and I would have brought it with me. As I vented my frustration with the process and how she was making it more stressful and difficult She taunted me and made comments that were condescending Good antagonizing. During that appointment it was clear that she was not trying to help me in anyway. She never indicated that I was missing any additional documentation as she states in her response to my complaint. I repeatedly advised her that the income wasn't correct and asked her to reach out to my employee directly as I had already completed documents giving them permission to contact my employer. She refused to contact my employer and told me I needed to follow up with my employer to see why there was a discrepancy with my income. I said to her "I don't really want them in my business"' Her reply "they're already on your business honey"! She told me she needed the pay stub from January 1, 2022 to document why she was denying me housing and that she'd wait for a call from me the following day once I spoke to my employer. Despite being upset I never stormed out of her office and said forget this as she stated I did. She continuously told me during that appointment that if I don't like the process I can file a complaint. The very next day, April 8, 2022, I went to my employer and explain what she was telling me to them. They provided me with a letter on the company letterhead indicating my annual salary as well as my biweekly salary and the contact information for her to follow up with them. In her response to this complaint she verified that she received that email yet She never followed up with my employer or me. She never replied back to that email to say the letter wasn't acceptable or that they needed more documents from me. That was on April 8, 2022. Since that time I have NOT spoken to her nor had any contact with Ms. C. via telephone or email. My move in date was suppose to be April 15, 2022. Today is May 25, 2022. I haven't moved in nor had any contact with her. If she was trying to resolve and/or find a solution she would have followed up with my by now which is a clear indicator that she has a personal basis against me and had no intentions of renting to me. Since filing my Initial BBB complaint I have spoke with Ms. C.'s superior, Janice, regarding the treatment and resistance I endured during this process. She is the same supervisor I contacted in April 2021 to complain about Ms. C. and her refusal to allow me To apply at the property. Ms. Janice os whom assisted me in getting on the waiting list back in April 2021, which I believe is why I'm being given a hard time now. Janice and I have spoken several times regarding this matter. I let her know all of the issues I had with the property manager and that I wanted my application fee refunded as I didn't feel comfortable moving there as long as Ms. C. was over the property. I requested for her to review my file To determine where the error was in addition to a refund which she agreed to do. She advised me that she didn't see a denial letter in my file despite the property manager telling me I was being denied for the apartment on April 7, 2022. She also advised that she would send my file to compliance to be reviewed. I last spoke with Janice on April 22, 2022 and I was advised to send over my January 1, 2022 paycheck stub via email, which I have attached a copy of the email, to East Village to be forwarded to the companies compliance department for review. Initially, Janice returned all of my phone calls and was very attentive regarding this complaint. However, after April 22, 2022 I haven't heated from her. I have made attempts to contact Janice and have left voice messages but none have been returned. In their response is the first time that I was informed that my application is still pending which is impossible as I was suppose to move in 2 months ago after being on the waiting list for a year. By now they have moved on with another applicant. Once again, by the companies response it's unclear as to what documents are required to show that my income is within the rental guidelines for East. Village. It's very clear that this is the run around and an attempt to cover up the bias and unprofessionalism demonstrated by the property manager.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Since Aug 20 2020 I've suspected a problem with my low income housing's emergency lighting. I verified same during an announced electrical outage on Feb. 24, 2022 from 10:05pm to 11pm. Keep in mind SPM employees OK'd and installed some of these lights. These same SPM employees walked over extension cords connecting an automotive trouble lite for 3 months in our stairway. Then installed a regular household light in place of the battery backed-up emergency lite. If this were all, I could have "Lived" with it. During the outage ALL EMERGENCY LIGHTS FAILED save THREE (3). Two(2) had just been installed by our new SPM maintenance Ken Hayes. If you can give me an e-mail address I can send photos All this could have been taken care of the morning of March 1st with a call to our Fire Equipment provider Alliance.

  Business response

  05/12/2022

  Business Response /* (1000, 11, 2022/04/07) */ This is the second time I am responding to this. On Friday, February 24, 2022, Florida Power & Light contacted the property to advise the Property Manager that they were working on an issue and that the building would lose power from 10pm -1 am that night. A ro-bo call was sent to all of the residents advising them. The power came back on around 11PM. On Monday morning, it was discovered that there was a power surge from the power being off/on and some lights were not working. On Monday, we successfully replaced the U" Bulbs (T-12s) in the common area halls. Approx. 6 of them and the one in the stairwell. Apparently the power surge damaged the batteries of some of our Emergency Lights as well. New batteries were ordered and installed. The issue has been taking care of. Consumer Response /* (3000, 13, 2022/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) My compliments to the Better Business Bureau. This is the only conversation I've been able to engender. The Bishop, fire inspector, US congressional representative, SPM district manager and SPM's regional manager, nothing, absolutely nothing. If one looks no further than SPM's " Second Response" you see what I'm dealing with. BBB has correctly captured all of my correspondences and the only errors, are my own, voice to text app notwithstanding. But then I'm using a 10-year old Android Samsung 6 smartphone. "Friday February 24th" ? Close. So why shouldn't everything else that follows and their response be close. Well it is close. But you know where close counts. Hardly in an emergency situation which is what this is all about. None of this is about me. I was the only one walking the property during the power outage, making a reconnaissance of our emergency lighting system. I'm well aware of it, it's dangerous. I purchased flashlights for friends and an automatic flashlight that comes on when the electricity goes off. My friends and neighbors in this 80 unit building are crippled, wheelchair-bound and Veterans of Korea. Half the residents can't even use the emergency stairways but that's no excuse for not having properly lighting. $59 kitchen lights have been put in place of $250 emergency lights. This emergency lighting debacle it's only the most egregious and latest example of SPM maintenance. In my 10 years here, I have witnessed this 12 million-dollar building go from a 10-year old home to a twenty-year-old HUD project. I have photographic proof of everything I'm talking about. I've been warned by SPM district manager Yajairad Davis "You should not take pictures ". Of course during that same December 10 2019 meeting, I was told I shouldn't open my windows and faucet washers don't need to be replaced every five years. This culture was reinforced Monday when I ask strangers that were walking around the property and looking into a drain in the center of the driveway, " What are you looking for?" To which the shorter one replied "China". Their unmarked white pickup truck was parked nearby and there was no noticeable identification except for a McDonald's kind of badge on the shorter ones breast. I could make out the SPM Circle and ask SPM? To which I got a nod. Mind you we have not had a maintenance person on the property for a month no assistant manager for 4 months and the manager was on vacation. With no SPM personnel on the property ,I felt an obligation to ask what are they doing. I previously had been asked by the SPM office manager to enforce other regulations on the property ie smoking, trespassing etc. Business Response /* (4000, 17, 2022/04/25) */ Thank you for your response. We take all inquiries very seriously. Last week, We had someone from SPM check out all of the lights to verify they were working properly. If you have any issues, please feel free to contact me at XXX-XXX-XXXX. We appreciate you taking your time to assist. Respectfully, Marlene W. Siberski XXX-XXX-XXXX Consumer Response /* (4200, 19, 2022/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can NOT verify any change in the battery powered emergency lighting system at VSM to that observed and photographed by me between 10 p.m. and 11 p.m. on 24th February 2022. Three (3) lights out of fourty-six (46) were correctly working and in "moved-in" (see HUD Rights and Responsibilities) or as built condition after one (1) hour on battery only. Nineteen two (2) and three (3) inch hallway emergency lights must be replaced with correct size lights as originally built and/or "moved-in condition". Six (6) out of fourteen (14) Emergency Stair lights need repair or replacement. If and when you can provide me with: (1) hard copies of the previous 2 years of Alliance Fire Equipment emergency light annual inspection certifications ( per NFPA 101 and Life Code subsection 7.9.3.1.1) , (2) a current copy of that annual certification subsequent to 24 February 2022 FPL scheduled electricity interruption, and (3) copies of the 30 seconds monthly log test of the battery-powered lighting system for the previous twenty-four (24) months as required by Life Safety Code and National Fire Prevention Association code 7.9.3.1.1, and ensure upon my request, I can have copies of any of the past and future logs and or certifications, upon my written requests, then I will consider this matter closed. Business Response /* (4000, 21, 2022/05/03) */ Thanks for your email. The building had a HUD REAC inspection yesterday, 5/2/2022. The Inspector reviewed our records, as well as walked the building and tested all of the emergency lights to ensure all were in working condition. Everything passed and we are in compliance. If you have any questions, please feel free to contact our office @ XXX-XXX-XXXX. Consumer Response /* (4200, 23, 2022/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Villa San Marcos maybe HUD REAC compliant, but it is NOT SAFE. I have not seen nor have I been shown any evidence that refutes my observations of Villa San Marcos of Venice Florida on the night of 24th February 2022 between the hours of 10:00 and 11 p.m. That night, after a scheduled power shut off by FPL, I witnessed 42 of the 46 emergency lights not functioning as built in 2002 or as in my "moved in" condition of July 2012. Please request of Alliance Fire and Safety of Venice Florida to perform NFPA Life Code 101 test and certification of Villa San Marcos emergency lighting system per section: 7.9.3.1. Again may I thank BBB for this forum.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩