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Complaint Details
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Initial Complaint
12/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered item 12/8/23 and **** charged immediately. Promised fast shipping and delivery before Christmas. Item wasn't shipped by 12/12 so I began emailing on 12/12, 12/13 & 12/14. Multiple emails. No replies. Emailed cancelling order at 2:33pm on 12/14 and requesting the charge be reversed. Within minutes I received a "preparing for shipment" notice. I immediately emailed yet again telling them not to ship. Still never the courtesy or respect of a reply. Item was ultimately shipped late that evening (12/14). Received notification today (12/16) that the item will not arrive until AFTER CHRISTMAS. Emailed again today. Now as total of SIX (6) emails over a period of five (5) days and never even a reply. And the kicker...the item is a toy for a child at Christmas that they now will not receive. This company and the people that run it are not worthy of a positive BBB rating.Customer response
12/18/2023
Please cancel my complaint. Thank you.Customer response
01/02/2024
**********************, please close the matter as resolved per your instructions below.
Thank you again for your reply and assistance.
***********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.