ComplaintsforBlue Steel Contracting LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I had ********************* come to clean my ducts since I just moved in my new house. I called this company after researching that they had many good reviews. The phone number is ************. They arrived and I explained I need my ducts cleaned fully. They explained the process verbally and I signed their electronic tablet document. They gave me a generic receipt with no company letter head or anything on it, but didnt notice until after they left. I had to go to my apartment to get the movers started on my move to this new house. During the time of this supposed duct cleaning services my house was empty, and no one was there with this guy. I got a call 1 hour and 15 minutes later saying he was done. When I returned to my home, I checked the vents and none of them were cleaned, there was still all the dust and dirt in all of them. The scammed me. They didnt do any work at all. I tried calling their company back, they kept saying they would have a manager call me and no one called. It was a dispatch type answering service. They could not tell me anything about the company nor could they see my information in the system. I have no information other than on Venmo that it shows my payment went to Blue Steel, LLC. Every time I called, I got a different person, but they kept deflecting me and kept telling me they will have someone call me back but that never happened. I spent $1,166.00 to have this service which was already too high a price, but had to get it done before my movers moved my stuff in because Im allergic to dust and mold. They also did this swab and told me I have mold in my ducts and charged me $650 to do mold treatment. That was part of the $1,166 cost. I dont have any other information except the receipt. I will attach that to the information. It shows three line items: Air duct vacuuming, Dryer vacuuming, Sanitization for ducts.Customer response
09/12/2024
The attached snapshot of the company via paying them through Venmo is the only information I have. Their receipt has no information. See other attachment.
The guys name is *** and he is the owner. That is all the information I have.
I think the information I gave you below is for another company.
Would you please update the information and research this one?
*******
Initial Complaint
03/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
Written agreement for a price to install a pole barn on my property. Gave him a $3000.00 check, which he cashed, for some parts and now I can't get in touch with him. Called, texted, messages and I've been ghosted. If he isn't going to honor the agreement, then he needs to give me back my money.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.