63 Customer Reviews
Review from Ms. C
1 star10/31/2024
Abusive practices. No telephone live represetives. Publix supermarkets ought not do business with Certegy Payment Solutions.
Certegy Payment Solutions, LLC Response
11/05/2024
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, Payments), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegys ************************ at ************ or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
************************
Certegy Payment Solutions, LLCReview from Allison C
1 star08/14/2024
A merchant made a mistake entering our check & ended up submitting the same check# twice. Certegy declined our check. I was unaware of this until I went to balance our account. I contacted them after speaking with the merchant. They said they would investigate. Received a letter that was very confusing. Attempted to get clarification. You can't talk to anybody. Managed to finally leave a message that was returned 48 hours later. The only thing the rep seemed to be able to do was read from the letter. My husband tried to get clarification, but she just kept reading from the letter. Left one more message to give them one last chance to provide the information we need.I assume this review will trigger Certegy's template response that others have received. Would be interesting to see if that allows one to actually speak to a thinking human being.Certegy Payment Solutions, LLC Response
08/19/2024
Certegy Payment Solutions, LLC (“Certegy”) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, “Payments”), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegy’s Customer Care Department at ************ or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as driver’s license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
Customer Care Department
Certegy Payment Solutions, LLCReview from James E. M
1 star08/06/2024
$am`Rs who work for Certegy use there computers ta STOP $oial $eurity ? from being CA$HED & then when You call phone# on Rejection Receipt They Know NOTHING About ********* to Get Your Personal Info (Dr.Lic.#, Address, SS# etc ? They Just Tried it to me Again "8/5/2024" @ ************************..? I get a $/$? Because They $teal Your $/$ Money on a Direct Express Debit Card... $rewed me Twice before n the ************* Express was Totally Clueless + Dragging there Feet 90+ days n a "Run-a-Round" Scream!!! I get a Paper ? Because it's a ************** Safer then Debt Card thru Direct Express & in the End I was $rewed out of a few Thousand $,$$$.!!! I Reported it ta ********** have known about it $ine Spring of 2024...???? NOT on ******************** NOT Warned About it @ All..??? & Now I,m About ta $UE Certegy for ********** of ************* laims by "via" $uing the *** of Certegy... He's 100% Legally Responsible for any Type of Fraud n the State I Live in... & If They Don't Show Up a Arrest Warrant ****************** Attorney they Hire can be held in Contempt of ********** to Jail til They Show up for Court! Judge Knows there Game & Doesn't Play it!!!Certegy Payment Solutions, LLC Response
08/09/2024
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, Payments), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegys Customer Care Department at 855-567-7129 or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
Customer Care Department
Certegy Payment Solutions, LLCReview from Hannah P
1 star07/20/2024
Can I put even less stars? My identity was stolen about 6 months ago and several accounts were opened with my information. Apparently, 3 checks were returned and Certegy sent me information via mail regarding the returns. After calling customer service to remedy the situation, they asked for identifying information (drivers license number and bank account information routing and account number). Who in their right mind would willingly hand over that sort of information, especially after identity theft.After going rounds with customer service they basically told me that Im out of luck there is nothing they can do to help me. How do I get this negative information off my credit report if they cant help me WITHOUT sensitive information?Certegy Payment Solutions, LLC Response
07/24/2024
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, Payments), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegys ************************ at ************ or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
************************
**********************Review from js p
1 star06/28/2024
worst company that has ever existed. You cannot speak to a real person. They will ruin your life by happenstance. I'm sure they charge retailers a nice fee for the "service."Certegy Payment Solutions, LLC Response
07/02/2024
July 2, 2024
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, Payments), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegy’s Customer Care Department at ************ or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as driver’s license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
Customer Care Department
Certegy Payment Solutions, LLCReview from Thomas G
1 star06/27/2024
Very difficult to speak to a human here and when you finally get to speak to a human they speak in scripted terms that have no meaning. This company has also had data breeches before and sent me letters offering free credit monitoring. They want me to leave the fox in charge of the henhouse . Avoid this company . Avoid doing business with companies that use this company. This company was recently purchased to change their name and reputation as well. Shady!!!!!Certegy Payment Solutions, LLC Response
07/02/2024
July 2, 2024
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, Payments), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegys ************************ at ************ or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
************************
**********************Review from Kendre T
1 star06/15/2024
Went to two different Walmarts to cash a government check. They aren't told what the error is just that I need to call the number on the bottom of the receipt to rectify the situation. I called the number multiple times and never got to speak to an actual person. Given only three options I still could not cash my check. All information was correct on my behalf (SSN and phone number) and I provided my ID (which is valid). When calling Certegy I am only told that it's an error that "usually" only happens once and to try the process over or to try and get my file info which takes 15 days to receive. I was able to get both employees to at least try running it two times. Times are already hard if I could at least speak to someone then maybe it's some troubleshooting that could've been done.Certegy Payment Solutions, LLC Response
06/18/2024
June 18, 2024
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, Payments), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review.For assistance with your specific matter, you may contact Certegys ************************ at ************ or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
************************
**********************Review from Maria D
1 star05/30/2024
I recently switched banks and went online to update all of the businesses for which I am enrolled in autopay. Unfortunately, after multiple attempts for the past 3 months to update my autopay information both online and via phone with my new bank account for my Target card, I have been unsuccessful. Target uses Certegy for the process and declines my attempt to set up autopay every time. I have ample funds in my bank account, have had the Target card for more than 10 years, and have never missed a payment. I requested a report from Certegy to determine what might be the issue, and it was extremely uninformative. I have now resorted to having to call Target each month to schedule a payment, which mind you is taking the funds from the bank account they refuse to approve for autopay. I am tempted to close my Target account and take my business elsewhere, as I don't want this incompetency to ruin my impeccable credit. Such a shame!Certegy Payment Solutions, LLC Response
06/06/2024
June 4, 2024
Certegy Payment Solutions, LLC (“Certegy”) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, “Payments”), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegy’s Customer Care Department at ************ or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as driver’s license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
Customer Care Department
Certegy Payment Solutions, LLCReview from M. W.
1 star05/20/2024
Terrible business model. I have a mutual client whose check gets turned down randomly from different stores. All of her information his current, high check number, and always sufficient funds. All the the person I spoke to at Certegy would say is it is all ran through their program and sometimes it will clear and sometimes it wont. They have no say on it.Certegy Payment Solutions, LLC Response
05/22/2024
May 22, 2024
Certegy Payment Solutions, LLC (“Certegy”) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, “Payments”), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with the specific matter, your client may contact Certegy’s Customer Care Department at ************ or choose to file a BBB Complaint. Once Certegy receives the details of the complaint, including the individual’s identifiers, such as driver’s license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
Customer Care Department
Certegy Payment Solutions, LLCCustomer Response
05/22/2024
Same response they give on every complaint but no action or nothing changes for them.Review from Jeanette H
1 star04/22/2024
The absolute worse! Will not give my legitimate checking account user info online. The customer service is a joke. I have no deficient payment - but they keep saying, "I'm sorry your account was deficient." There is NO deficiency. I always pay on time. Repeat. I always pay on time. The only reason I got involved with these yahoos is because I have fraud on my account and had to change my account number.No one will fix this. Avoid! Avoid!Certegy Payment Solutions, LLC Response
04/29/2024
April 29, 2024
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, Payments), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegys ************************ at ************ or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
Customer Care Department
******************************************* **********************, LLC
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