ComplaintsforLincare Inc.

Medical Equipment

HeadquartersMulti Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
11/18/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Lincare keeps sending me a bill ! Does not indicate what it is for? I have asked multiple times for an itemized bill ! No one from the company can help! Quick to want me to purchase medical equipment for my cpap machine, however no support on billing inquiries, long hold timed to being hung up on!
Business response
11/18/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
11/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
11/14/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My last few bills are being sent straight to collections without waiting for payment. I actually paid a bill online for a total of $70.80 on their own website and have confirmation numbers and the bill was still sent to collections. I keep getting phone calls for several different agencies saying I own Lincare money when I dont. I have paid all bills and am current. I consider this harassment.
Business response
11/15/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
11/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have reached out to me by phone and resolved the collections issues.

Sincerely,

****** *****
Initial Complaint
11/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Transactions and complaints date back to April 2023- now, currently still trying to obtain credit for four face masks returned. Two wrong, two sent to me without my authorization. I requested RA from company, their *** emailed me *** shipping label to return all 4 for refund. She knowing what was to be returned and stated no issue nor that there was a time frame stated when return must be made. They received them in their return ***** documented it was past return date and denied my refund $104.21 but kept the four cpap face masks too. I want payment or deduct ***** due to clear my account. Over a year made many calls, hours trying to get a write off what is due for what they owe. They say their going to help them get transferred around for hour. Spent more man hours denying me and postage on billing then amount due. Want settlement on holding back my refund on the 4 return items; which they kept. Want what money I paid and not even what insurance paid them. Scam to deny payment on returns and resell items again?
Business response
11/15/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
11/11/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had cancer treatment in august 21 and required a feeding tube and liquid food for my feeding tube. Lincare was the company supply the pump and food from then until Jan 22 when it was no longer needed. The pump had broken and was picked up by the company representative in 1/22. My state pension insurance company which was originally united healthcare changed in January to ***** and I notified Lincare of the change for their billing. I started getting notices from united healthcare that I was not covered after they kept receiving bills from Lincare that I stopped requiring their services in jan22 I started calling Lincare billing each month and the call taker said they would pass this to their billing. Long story but this has continued to this day about a bill not paid. I finally got a supervisor who I dont have her name in august 24. She looked at all my call notes and apologized repeatedly saying their billing **** never changed their info to new insurance information that she saw I gave them in 2022. She said she would stop the bill notices being sent saying its even too old to send to my new company ***** that changed in 2022 any bill. I am still receiving these bills monthly and I call monthly and tell the call taker who said they would pass on the information to billing. Last month I was finally given a supervisor name and extension ***** ***** #*****. I have left 3 voice mails last month with this information and my contact information and never received a return call I was told by one of the last call takers that my bill had been partially adjusted with some months removed by the unknown supervisor but not all of it. My insurance has always covered the entire service and I was never responsible for any cost. The bill is only $348.35 but thats not the point The one supervisor I did speak with in August apologized saying I was never responsible for any of the cost My Lincare patent id # is *******. This harassment needs to end
Business response
11/11/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
11/11/2024

Complaint: 22534320

I am rejecting this response because: I can not accept any results until I am told what the company is planning on doing. I will send them the required form they submitted and will wait until they decide what they will do. I have been at this for almost 3 years now and dont want to just "click" that I approve of their final actions and wish to keep this complaint open until such time they received their required letter
Sincerely,

******* ******
Business response
11/18/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
11/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was contacted separtely by a Lincare employee, ***** *********** who acknowledged that I should not be billed any more and that my bill is zero and apologized for issue and the time it has taken to resolve it. Thank you for your help with this matter

Sincerely,

******* ******
Initial Complaint
11/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have called multiple times to lincarethey have been taking money from my account. I have spoken to my insurance my deductible has been paid in full. They keep taking money from my account..I have asked for an atomized billing statement with no response.
Business response
11/11/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
11/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lincare never sends a bill despite multiple attempts in the past two years. Even before that the billing was sporadic at best. Almost every time Ive tried to call their number, I get hung up on as soon as I select the option for billing. The one time my mom was actually able to speak with someone, they were calling from collections. They told her she was past due. She asked why she never got a bill and was told they were having billing issues. She asked how she was supposed to know she owed something without a bill and they told her she should have been looking at her insurance to see. This is for my moms oxygen and is literally life or death. The fact that they are so disorganized and you cant even get in touch with them is tantamount to malpractice.
Business response
11/11/2024
Unable to process due to having no knowledge of who the actual patient is. No name, date of birth or phone number.
Initial Complaint
11/08/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
1st I have had 3 strokes since I started using this company. I found out today after being put in the hospital for my 3rd stroke that the company has cancelled my PIN number because I was testing to often, after my cardiologist told me to test every other day. They will only send me six test strips every 12 weeks. And the customer service ***** so horribly. I asked if they were willing to take responsibility if I have a stroke and die, they of course told me no, but kept saying how they can only send me 6 test strips every 12 weeks. I am looking for another way to handle my INR. They may not care but my family and I do. I have a child and not wanting to die anytime soon. I just need them to help but you can never get anything from them. I just pray I dont die. But this company doesnt care never has and never will.
Business response
11/11/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
11/06/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have tried many times to update this company with the correct insurance information. We have been advised to contact their billing department which does not answer and voice message indicates their department is closed. Billing inquiries phone number is: ************. Local and parent company have the correct information, but are unable make contact with the correct department. Any help would be greatly appreciated.
Business response
11/11/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
11/06/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lincare is used by Optigen to supply and bill for CPAP supplies and services. They have failed to provide services and changed the patient portal. They NEVER notified members of this change. Not only did they not notify me of the change, but they NEVER sent any statements or bills. And my supply shipments have not been arriving.
Business response
11/06/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
11/04/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lincare was to provide CPAP equipment for my husband (****** ****) along with support for the machine. I called numerous times over the past few months asking for help in getting the machine adjusted so that he could properly use it. Every time, we were promised a callback to get the issue resolved. We never received a callback nor did anyone show up to help fix the machine, as promised. In October, for the second time, I requested that my payment information be removed and no longer charged until someone is willing to help get the machine in working order so that it could be used properly. According to Lincare, this notification is in the notes on the account. However, on 11/01 $214.91 was debited from our account, without an explanation of what this was for. After speaking with Lincare, they indicated this was for the Insurance charge as they did not pay for the machine due to it not being used. The machine not being used was not at any fault of my husband as we had already called multiple times over a 3 month timeframe, asking for help with the machine to get it into working order. This charge was not approved by us, nor did we receive the service that was promised when starting service with Lincare.
Business response
11/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforLincare Inc.

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary