Customer ReviewsforLincare Inc.

I would give 0 stars if I was able. This company is horrible. I get letters saying they have sent me statements regarding my balance which I have NEVER received. I try to call them and have yet to reach a person. I have been on hold for as long as 2 HOURS. I have tried their portal to pay the balance, and their portal is "unable to locate any account that matches the data entered", the data which came directly from their nasty collection letter. They continuously send replacement supplies for my CPAP machine that are not even for my machine. Literally the worst company I have ever done business with. There are no other companies in our area that provide this service, so I am stuck with this lack of service. The worst part is that I'm not trying to avoid my bill, I have not received any statements or invoices before this nastygram and I'm trying relentlessly to resolve it. But apparently, they would rather mail nastygrams than actually provide any sort of customer service to their patients.

It is impossible to get in touch with this company to resolve any billing issue. I am not receiving billing statements and despite agreeing to only send supplies covered by insurance, Im repeatedly sent bills for optional supplies not approved by insurance. When I try to call to resolve Ill wait in hold for over an hour before Im hung up on. Their online chat feature is also not monitored and never responds.

They won't send a paper bill or electronic bill. I can't get into a Portal, it's having issues , again and always. I called several people, they all said I can't pay at that phone number. But yet they had no issues sending a letter to my account to collections. That's the only letter I received! Don't trust this company. They don't know how to send a bill to their customer.

Unresponsive. Incorrect billing. Will not reply to billing question after four written requests.

My 80-year-old mother regularly uses another pharmacy/supplier, one that's connected with her hospital and her pulmonologist, one that she has a legitimate account with (verified by me), yet keeps receiving random bills from Lincare. FRAUD!

Very poor communication, billing practices and customer service. • They started automatically billing to a credit card that I did not authorize for that purpose. • They sent automated text messages about my needing to order supplies but did not wait for me to actually place the order, so they shipped unneeded supplies without authorization. • Their text messages do not give the name of the company, so the messages sound suspicious, and they have not made any changes after I alerted them about the concern. • They billed me for a large total amount even though the bill said that half of the amount had "insurance pending." They communicated nothing about how what is "pending" would be settled. • For an entire year, they made no effort whatsoever to check my experience with the equipment or with their service overall. • When I wanted to stop equipment rental, they suddenly told me that I had "bought the equipment" even though rental charges were still appearing. There was no prior effort to ensure that their policies had been communicated clearly. • Customer service is very difficult to reach by both phone and chat. Hold times are long, or they are completely unresponsive. Even their call service audio quality is poor.

I would give 0 stars if I could, I asked Lincare 2 years ago to STOP sending me supplies but I still get supplies almost weekly and get calls from them every day!!

I've had multiple issues with this company.. Lincare/ ********* location. It took months to get my initial order because they claimed they never received Doctors orders. I've gotten multiple orders that were missing supplies, or I got the wrong items (I had received a random 30+ stoma paste) When I call to correct the situation, I'm given an excuse that the previous person that put my order in did it wrong because they are new and they can't ship out anything to me til next month. JUST for it to happend again! The last time I called to request my daughters correct gtube extensions be sent, I was told by the *** that it sounded like I didn't know what I wanted ( not the fact that each time I have a *** calling me to order, I'm given a different /wrong answer as to what they carry.. which each time I request a non-enfit extension). I explained I simply wanted a non enfit extention, and the *** said okay she will ship out 2 JUST to call me back and say they only carry enfit and nothing else... but of course I'm the problem; I felt so defeated. I'm currently looking for a new *** company . The lack of communication, empathy and professionalism in that branch is astounding. No one should have to constantly fight to get quality care for their child. So just beware; if you looking for a competent company to supply your enteral nutritional supplies don't go with them.

If you contact Lincare of ***************** FL do NOT work or talk with ******. Shes rude and doesnt appear to want to work. Talking to her on the phone can make a person very frustrated. She does not want to provide any help to her Customers that pay her salary. If she doesnt like her job maybe she needs to be fired or removed from talking to customers.

My non verbal brother, with cerebral palsy received a loaner chair from this company and when he went to charge it the charger was broken. When our father called to request a new one they refused to speak with him. They stated that since my brother couldn't speak they couldn't help. My brother who is 40 years old has been getting is supplies for his care there forever and has never spoken to them. When asked why all of a sudden they couldn't speak with his father about a replacement the supervisor genevieve, said that no one was ever suppose to talk to his father but she would send a replacement or my handicap brother could pick it up. When she was told he couldn't go pick the charger up for the loaner chair genevieve stated that she could have one delivered on friday (5 days ). So now my brother isn't able to go to the gym for a week or go get food by himself for a week or go to the store himself for a week or go get his hair cut for a week. This is unacceptable since my brother has cerebral palsy and tries to stay as independent as possible, but thanks to preferred home care he is basically jailed to his home for a week because they gave him a loaner without a working charger.