ComplaintsforWheelchair Transport Service

• Initial Complaint

  05/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Wheelchair Transport Service ************************************* ************************* ***** *********** **** ***** *** ***** Bay ** XXXXX XXX-XXX-XXXX To whom it may concern: This letter is in reference to a refund request made by Ms. *********** on April 24, 2022, concerning a breach of contract, by Wheelchair Transport Systems for its failure to pick up Ms. *********** and her daughter, ***** *********** at 10:30 at ****************** on April 20th. The shuttle arrived approximately 45 minutes late. The driver explained, when arriving late, that he was sent to another pick up for 10:48 and was uninformed that ***** ***********'s transfer was booked for 10:30 a.m. He was kind, helpful and apologized. ***** *********** booked the transport for April 11(PIE Airport to Sails) and April 20th (Sails to PIE) on approximately April 4th via recorded phone conversation with Brenda then another agent. ***** agreed to the $109 fare for each transport and gave her credit card number for the $218 total. The delay in transport caused great emotional stress to both ***** and *****. They were almost out of vital medication, diapers, money and no place to stay or any form of wheelchair transport to get there. If they had missed the flight, they would have been delayed at least two days. Upon arriving at the airport, ***** ran to the baggage check and two Allegiant personnel jumped in and rushed us through Security, with all our baggage, and to the gate just in time for us to board. Thank God the incoming plane was ten minutes late! Our first vacation in 3 years of covid, was much needed but ended in complete distress. The full monetary value of our vacation is approximately $3,000. The emotional stress has yet to be determined. Unless the full refund of $218 is made by May 2nd, we will pursue legal action and possibly a class action suit if more than the two clients we know of, come forward or can be found. In this type of industry, this type of service cannot be tolerated. You will be reported to any and all agencies that monitor and oversee such businesses as Wheelchair transportation. I am grateful I do not have to depend on your business. Sincerely, ***** *********** Wheelchair Transport Service XXXXX XXth St N, Clearwater, FL XXXXX ************************* ***** *************************************** XXXXX XXX-XXX-XXXX To whom it may concern: This letter is in reference to a refund request made by Ms. *********** on April 24, 2022, concerning a breach of contract, by Wheelchair Transport Systems for its failure to pick up Ms. *********** and her daughter, ***** *********** at 10:30 at ****************** on April 20th. The shuttle arrived approximately 45 minutes late. The driver explained, when arriving late, that he was sent to another pick up for 10:48 and was uninformed that ***** ***********'s transfer was booked for 10:30 a.m. He was kind, helpful and apologized. ***** *********** booked the transport for April 11(PIE Airport to Sails) and April 20th (Sails to PIE) on approximately April 4th via recorded phone conversation with Brenda then another agent. ***** agreed to the $109 fare for each transport and gave her credit card number for the $218 total. The delay in transport caused great emotional stress to both ***** and *****. They were almost out of vital medication, diapers, money and no place to stay or any form of wheelchair transport to get there. If they had missed the flight, they would have been delayed at least two days. Upon arriving at the airport, ***** ran to the baggage check and two Allegiant personnel jumped in and rushed us through Security, with all our baggage, and to the gate just in time for us to board. Thank God the incoming plane was ten minutes late! Our first vacation in 3 years of covid, was much needed but ended in complete distress. The full monetary value of our vacation is approximately $3,000. The emotional stress has yet to be determined. Unless the full refund of $218 is made by May 2nd, we will pursue legal action and possibly a class action suit if more than the two clients we know of, come forward or can be found. In this type of industry, this type of service cannot be tolerated. You will be reported to any and all agencies that monitor and oversee such businesses as Wheelchair transportation. I am grateful I do not have to depend on your business. Sincerely, ***** *********** ************************************************X Sent from ***** *********** (********@yahoo.com)

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