ComplaintsforFletcher Music Centers, Inc.
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Complaint Details
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Initial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 4 1996 I traded a previous organ I then paid $1500 for a Freedom model which included a life time warranty. At the present time my organ is not working I made several attempts to have it repaired but keep getting the run around after the company moved out of broward county. See attached lifetime contract.Business response
08/05/2022
Business Response /* (1000, 5, 2022/07/19) */ Mr ****'s original request for service was sent to an old address resulting in us never receiving it. His daughter contacted us on 7/13 and explained the issue and we have subsequently made arrangement to send a loaner to Mr. **** and pick up his organ to return to our service center to see if it can be repaired (it is a 1996 model so parts may or may not be available). Per our lifetime warranty, if it is not able to be repaired we will exchange his organ for a like model (the loaner is the identical model). If we can resolve the problem, we will return his organ to him. Rest assured that Fletcher Music Centers Centers will do whatever is necessary to honor its obligations to its customers.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.